Mediation

Scaling Your Operations
CSG’s global deployments handle tens of billions of events every single day. This consistency enables critical revenue streams for today’s digital communications and media services to stay flowing. We can do the same for you by scaling your operations to adapt to all your demands – from online mediation, offline mediation to service activation.

Intermediate - Collect and manage usage data from any source

Proven. Flexible. Cost-effective. Scalable. The strategic enterprise mediation platform of choice.

Consolidate all mediation functions onto a single strategic platform. CSG Intermediate supports mediation across any domain (mobile, fixed, broadband), across all mediation functions (offline, online, network), and for all deployment approaches (on premise, cloud, licensed software, full managed service).

With hundreds of global installations, Intermediate is one of the most trusted mediation and transaction management solutions in the world. Today we process over 48 billion events per day for our top ten clients alone. Intermediate captures and processes customer usage events of all kinds from any service delivery network for industry leaders in digital communications & media, financial services, logistics and government.

Intermediate supports many use cases including:

  • Offline Convergence for fixed, mobile and broadband
  • IMS Mediation and Offline Charging for IMS services including VoLTE, ViLTE, Wifi Calling/VoWifi, RCS and SIP Trunking
  • Intelligent Routing for DRA/DEA
  • Lawful Compliance for automating disclosure requests to law enforcement agencies
  • IoT Mediation for monetizing evolving IoT networks (NB-IoT and LTE-M)
  • Network Mediation for uncovering hidden customer insights from network events
  • Cloud Services for charging of Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS)

“CSG’s understanding of Vivo’s systems combined with the flexibility and scalability of the proposed solution offered the greatest value.”

Vivo

Interactivate - Easily link subscribers and services on any network

Fast. Flexible. Reliable. An activation platform that easily keeps up with demand.

Automatically activate any service on any network. CSG Interactivate links susbscribers and services through a multi-service activation platform, letting providers rapidly launch new services and boost customer satisfaction. Build complex service bundles like IPTV and IMS, then break them down into manageable network tasks that accelerate your time to market.

Replace multiple legacy systems and reduce operational costs with a single, consolidated solution. Interactivate offers a broad portfolio of activation, event management, workflow and notification capabilities that can be rapidly, accurately, and cost‐ effectively delivered in any environment. The highly scalable architecture supports integration with multiple types of external systems, and comes pre-integrated with all of CSG’s solution for easy setup.

“We selected CSG for its proven ability to deliver scalable solutions that will help us bring innovative products and services to market quickly.”

3 Macau

TSM Insights - Leverage data for better business decision-making

Maximize the value of data with real-time insights.

Communication service providers have experience managing vast quantities of data, critical to functional and operational applications. But new services, network technologies, regulatory requirements and business models make data collection and management more complex, costly, and time-consuming.

Simplify the complex and tap into the value of your data with CSG TSM Insights. The solution takes data from any source, such as OSS/BSS systems, network devices, IP probes, log files, messaging/VAS platforms and social media platforms. Once the data has been ingested, it is queried and visualized via intuitive, functional dashboards. Because the data is read and processed in real-time, the visuals and dashboards give CSPs the up-to-date insight they need to make informed business decisions.

CSG TSM Insights-Maximize the value of data

Network Mediation - Turn data into consumer behavior insights

Communications service providers have an untapped wealth of data not just in back office systems, but also across their networks. By transforming this raw data into business intelligence, CSPs can quickly provide new business insights to key areas of their organization such as marketing, OSS and network operations, customer retention and legal compliance. This data is vital to revenue generating use cases such as enabling network and service optimization, customer experience management, fraud detection and targeted marketing.

CSG Network Mediation cost effectively correlates vast volumes of usage data from across the network (e.g. radio, core and backhaul network, geolocation servers, log files, signaling systems) and back office systems, providing insight into the customer and consumer behavior. The result: both direct and indirect impact on the bottom line, as well as increased service quality and reduced churn.

“Adopting the world’s leading mediation system gives us confidence.”

Asia Pacific Telecom

TSM Lawful Compliance - Quickly meet regulatory demands

CSG TSM Lawful Compliance enables quick turnarounds of accurate data and reports needed to meet the regulatory demands of law enforcement and civil agencies for subscriber usage data in response to global crime and security threats. Lawful Compliance provides CSPs with the means to retain and analyze complex data, comply with national and international data retention laws and communications acts and respond rapidly to incoming requests.

CSG TSM Lawful Compliance-Meet regulatory demands

Data Orchestrator - Process real-time security and network events

CSG Data Orchestrator expands Intermediate’s capability to process real-time events from security functions and network devices, such as routers, firewalls, intrusion detection and prevention devices, load balancers, packet inspection devices, SIEM, VPN Host and distributed denial of service (DDoS) protection servers. Intermediate normalizes, prioritizes and measures both network and security events on a massive scale, and cost effectively from a single user console. Global service providers rely on Intermediate around the world to transform their data into actionable intelligence for each user, delivering the information they need, how they need it.

Resources

View All
  • Streamlining Ongoing Compliance to GDPR
    1.1 MB | White Papers
  • Billing Mediation
    1.3 MB | Data Sheets
  • IMS VoLTE Mediation: Accelerate Launch of New IMS Services
    891.2 KB | Data Sheets
  • CSG at MWC 2018: Key Takeaways
    Videos
  • CSG at MWC 2018: Rain – Disrupting Through Access in South Africa
    Videos