Protect revenue with active, automated testing.
There is nothing more frustrating than being an international traveler and encountering roaming issues. These issues aren’t just limited to data, but also to basic SMS and voice services. Working with operators, we’ve developed a number of use cases for roaming testing, including the need for:
- Continuous quality monitoring to protect revenue and ensure SLA compliance
- Troubleshooting based on real-time results
- Adding new partners and services
- Steering of roaming to preferred partners to ensure quality and SLA fulfillment
Thanks to these insights, CSG Assure now enables mobile operators to test the quality of their inbound and outbound roaming traffic from an end customer perspective. The intuitive GUI makes fast work of even the most complex testing scenarios. All tests can be performed by the operators in an interactive (real-time) or scheduled (automated recurring) manner.
Assure automates GSMA GRQ (Global Roaming Quality) and IREG (International Roaming Expert Group) testing, where a predefined set of tests is being performed. In addition, Assure helps operators verify performance across different quality parameters. Proactively testing mobile roaming quality increases customer satisfaction and avoids frustration over poor quality of service.