Avoid costly rescheduling and missed service calls
Missed service calls are one of the most expensive parts of customer service. Idle technicians cost companies thousands of dollars every day. Event reminders mitigate the problem by getting the right technician to the right job at the right time.
CSG Appointment Notifications employ convenient outbound automated calls or texts and let your customers choose an appointment time that works best for them. Using a voice and SMS appointment reminder system, a choice of several pre-selected service call times lets customers request alternate times. Improve efficiency and drastically reduce expenses by sending technicians to the job when the customer is ready, in response to a delivery, install order, upgrade or trouble ticket. Minimize no-show field service appointments and reducing the associated costs of callbacks for missed appointments to improve customer relationship – a costly problem that plagues consumer service companies nationwide.
Appointment notifications integrate with your workforce/service management platform to present customers with scheduling options for specific times of day. Customers can also receive updates about delayed appointments and proactively request rescheduling.
- Ensure customer availability, configurable for day of or prior intervals, through automated voice reminders
- Drive customer satisfaction with proactive reminders of appointments and other events
- Achieve proven operational cost reductions with automated calls and messages
- Reach customers via their preferred contact method, from appointment SMS reminders to automated voice notifications