Design and deploy inbound and outbound call flows
To succeed in today’s digital world, businesses need to keep up with rapidly changing customer demands. Marketers and customer service leads don’t want to wait to improve customer acceptance rates – but this can be difficult within the constraints of existing IT infrastructure and resources.
CSG CallCanvas Express provides a flexible platform-as-a-service (PaaS) solution that lets you manage virtually every aspect of your inbound and outbound call flows easily and efficiently. CSG provides a consolidated interaction management system that is both technically versatile and easy to use. Deploy changes without waiting for maintenance windows, saving time and money. Programmers can control their applications and make changes such as updated call transfer hours or changing or adding a new prompt – all in real-time and on the fly with CallCanvas Express.
Once changes are deployed, stakeholders can view the results via the CSG reporting portal, available through a secure interface, and determine how the modified call flow is performing. Don’t like what you see? No problem. Just access the call flow through the dashboard, update it and reactivate.
- Design inbound and outbound speech and touchtone applications via a drag-and-drop visual interface
- Build your own call flows with user-friendly configurable components and scripting capabilities
- Save time by storing frequently used call flow logic, including reusable blocks across IVR applications
- Route customers to a different contact center in real-time if needed for swift and proactive communication
- Access the solution from anywhere and use anytime via our PaaS model