Interactive Collections and Payments

Effectively collect what is owed

In a perfect world, customers would pay their bills on time with one payment method. But in reality, you usually need personalized invoice reminders and a slew of convenient payment options.

CSG Automated Collections delivers extensive, multi-channel, inbound and outbound alerting capabilities, saving you up to 70% over the cost of agent-led collections. Our automated collections solutions fully integrates with your billing software, letting you provide customers with immediate payment options and secure promises-to-pay. Contact more customers and facilitate more payments within the IVR, letting agents focus on higher value functions, such as later-stage delinquencies.

Whether used for cost reduction or for emergency purposes, the automated accounts receivable system from CSG gets results. Automate how you notify customers in real-time who are delinquent or over their limit, and provide easy and immediate payment options to effectively collect what is owed.

  • Improve collection rate over agent calling with immediate self-service payment channels
  • Integrate bill pay service inbound/outbound interactive voice, SMS/text messaging, print, email and fax for multi-channel message delivery
  • Manage real-time or batch updates via a secure interface with customer management systems
  • Optimize agent time with optional agent transfers, which are provisioned with computer telephony interface (CTI) screen pop or cost-effective “whisper greet”
  • View comprehensive bill pay service reports online via a secure interface to customer management systems

Resources

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  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets
  • Meet CSG
    Videos
  • CSG Omnichannel Messaging
    1.4 MB | Data Sheets