Effectively collect what is owed
In a perfect world, customers would pay their bills on time with one payment method. But in reality, you usually need personalized invoice reminders and a slew of convenient payment options.
CSG Automated Collections delivers extensive, multi-channel, inbound and outbound alerting capabilities, saving you up to 70% over the cost of agent-led collections. Our automated collections solutions fully integrates with your billing software, letting you provide customers with immediate payment options and secure promises-to-pay. Contact more customers and facilitate more payments within the IVR, letting agents focus on higher value functions, such as later-stage delinquencies.
Whether used for cost reduction or for emergency purposes, the automated accounts receivable system from CSG gets results. Automate how you notify customers in real-time who are delinquent or over their limit, and provide easy and immediate payment options to effectively collect what is owed.
- Improve collection rate over agent calling with immediate self-service payment channels
- Integrate bill pay service inbound/outbound interactive voice, SMS/text messaging, print, email and fax for multi-channel message delivery
- Manage real-time or batch updates via a secure interface with customer management systems
- Optimize agent time with optional agent transfers, which are provisioned with computer telephony interface (CTI) screen pop or cost-effective “whisper greet”
- View comprehensive bill pay service reports online via a secure interface to customer management systems