Managed Print Services

Craft Customize Streamline Communications
Building relationships with your customers takes many forms—and it often takes the form of communications like bills and statements. The ability to craft, customize and streamline the distribution of these communications allows you to better foster positive customer relationships well into the future.

Branded communications that build and strengthen the customer experience

Transactional documents such as bills and statements are valuable, repeatable points of customer contact that have a significant impact on the customer journey. Maximize the value of each customer communication with CSG Output Solutions.

Simplify and streamline transactional document production to send each customer the right message, at the right time, all at scale. Accurate, efficient delivery of customer statements plus multiple ways for the consumer to pay enables quick collection of sales outstanding.

Extract maximum value from your paid postal costs by delivering of targeted ad pages, inserts, marketing and other communication that are relevant to your customers.

“It’s great to see the kind of impact on the customer experience, just through your billing statements. It’s incredible. It’s a marketer’s dream.”

Suddenlink

Print Services

Document design, composition and printing

Bills and statements form the bedrock of the customer experience. Make them transparent, accurate, personalized and insightful with CSG Output Solutions’ comprehensive document design, composition, production and distribution services.

Our expert bill designs are customer-centric and operationally efficient. We identify key areas of interest, compose, and tailor delivery of key data to each channel/device. Personalization and customer insights enhance the communication, using APIs to incorporate outside data sources. And our added capabilities such as statement messaging, full color, and the insertion of graphics and/or ad pages ensure that you maximize the value of each customer communications.

CSG Print Services - Document design, composition and printing

Archival Services

Storing and delivering documents electronically to the end customer, CSRs and back office personnel

Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, cable service representatives, and back office personnel.

CSG Archival Services - Store and serve documents electronically

Postal Services

Mailing statements to customers

CSG’s Postal Solutions ensure all documents are mailed according to USPS standards, leveraging CSG’s top-ten mailer classification, while providing insight into customers’ mailing status via our Mail Trace offering.

CSG Postal Services - Reach over half of all US customers

Marketing Services

Targeted ad pages, inserts, and statement messaging enhance the value of the statement

Whether you’re a service provider looking to boost revenue through using your bills and statements, or a third-party advertiser looking for highly targeted audiences, you’ve come to the right place. CSG provides a broad range of marketing services to improve customer response rates, strengthen retention, and optimize revenue.

CSG delivers to half of all U.S. households with a nearly 100% open rate for a fraction of the cost of direct mail. Our technical capabilities, marketing expertise, and strategic connections are behind campaigns that expand reach and increase response rates.

  • Experienced strategy development: evaluation, planning, goal-setting
  • Advanced customer/prospect insights: individual and collective value
  • Single-source solution: concept, design, fulfillment, data services
  • Channel integration: statement marketing and email

Statement Marketing
CSG prints and distributes more than 60 million documents and statements each month for our North American clients. Our statement marketing and insert ads services are economical, hassle-free options that put advertisers’ messages in front of deeply segmented, well-targeted prospects. This must-read medium offers expansive reach without the production and postage costs of direct mail.

CSG Marketing Services - Enhance the statement value

Resources

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  • Meet CSG
    Videos
  • CSG Output Solutions: HTML Output
    405.1 KB | Brochures
  • CSG Message Manager
    391.5 KB | Data Sheets
  • Billing Design, Output & Fulfillment for Utilities
    2.7 MB | Data Sheets
  • Customer Communication Solutions for Utilities
    2.7 MB | Data Sheets