Branded communications that build and strengthen the customer experience
Transactional documents such as bills and statements are valuable, repeatable points of customer contact that have a significant impact on the customer journey. Maximize the value of each customer communication with CSG Output Solutions.
Simplify and streamline transactional document production to send each customer the right message, at the right time, all at scale. Accurate, efficient delivery of customer statements plus multiple ways for the consumer to pay enables quick collection of sales outstanding.
Extract maximum value from your paid postal costs by delivering of targeted ad pages, inserts, marketing and other communication that are relevant to your customers.
“It’s great to see the kind of impact on the customer experience, just through your billing statements. It’s incredible. It’s a marketer’s dream.”
Document design, composition and printing
Bills and statements form the bedrock of the customer experience. Make them transparent, accurate, personalized and insightful with CSG Output Solutions’ comprehensive document design, composition, production and distribution services.
Our expert bill designs are customer-centric and operationally efficient. We identify key areas of interest, compose, and tailor delivery of key data to each channel/device. Personalization and customer insights enhance the communication, using APIs to incorporate outside data sources. And our added capabilities such as statement messaging, full color, and the insertion of graphics and/or ad pages ensure that you maximize the value of each customer communications.
Storing and delivering documents electronically to the end customer, CSRs and back office personnel
Archival Solutions include short- and long-term document storage through Statement Express and InView, as well as electronic document delivery through the Statement Express API to end customers, cable service representatives, and back office personnel.
Mailing statements to customers
CSG’s Postal Solutions ensure all documents are mailed according to USPS standards, leveraging CSG’s top-ten mailer classification, while providing insight into customers’ mailing status via our Mail Trace offering.
Targeted ad pages, inserts, and statement messaging enhance the value of the statement
Whether you’re a service provider looking to boost revenue through using your bills and statements, or a third-party advertiser looking for highly targeted audiences, you’ve come to the right place. CSG provides a broad range of marketing services to improve customer response rates, strengthen retention, and optimize revenue.
CSG delivers to half of all U.S. households with a nearly 100% open rate for a fraction of the cost of direct mail. Our technical capabilities, marketing expertise, and strategic connections are behind campaigns that expand reach and increase response rates.
- Experienced strategy development: evaluation, planning, goal-setting
- Advanced customer/prospect insights: individual and collective value
- Single-source solution: concept, design, fulfillment, data services
- Channel integration: statement marketing and email
CSG prints and distributes more than 60 million documents and statements each month for our North American clients. Our statement marketing and insert ads services are economical, hassle-free options that put advertisers’ messages in front of deeply segmented, well-targeted prospects. This must-read medium offers expansive reach without the production and postage costs of direct mail.