Solving Your Toughest Business Problems

Learn how we’ve helped customers like you solve their toughest business problems

When market leaders have a problem they need solved, they come to CSG. Whether improving time to market, delivering exceptional customer experiences, launching innovative digital services or reducing costs, CSG has helped hundreds of companies solve their toughest business problems.

CSG works with you every step of the way to define challenges you’re trying to solve, clarify your goals and objectives, and provide you with an end-to-end business and technical solution that will help you achieve your goals.

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Customer Communications, Solved

CSG Helps Provider Deliver Data Notifications On Time, Every Time
A provider of data breach notifications faced huge demand spikes and no room for errors. They partnered with CSG to be able deliver millions of time-sensitive, compliant communications on time, every time

Government Contractor Partners With CSG for Government Shutdown Notifications
A leading government contractor needed to quickly communicate with customers during a government shutdown. CSG helped them deliver timely, relevant communications to millions of people.

Global Technology Industry Leader Provides Better CX with Conversational AI
A global technology industry leader deployed CSG Conversational AI to handle customer inquiries related to order status, sales, billing, and more.

CX, Solved

CSG and Freedom Mobile Expand Partnership to Deliver Exceptional CX
CSG extended its partnership with Freedom Mobile to provide additional managed services that will result in continued exceptional customer experiences.

Multinational Technology Company Provides Better CX With Conversational AI
CSG to provide a new platform, CSG Conversational AI, that engaged customers with personalized conversations in natural language to a multinational technology company.

Telecom Argentina Improves CX With Field Service Management
Telecom Argentina knew that customer experience was the key to differentiation. They turned to CSG’s Field Service Management solution to help them fulfill their promises.

5G and IoT, Solved

CSG Helps APAC Operator Improve CX on Smartwatches
One APAC operator wanted to allow a customer’s mobile phone number to be shared with the new Apple Watch Series 3 using eSIM technology.

CSG Supports Telstra Connected Car Solutions Across Asia-Pacific
CSG is building on its nearly 15+ year relationship with the company to provide both the provisioning and billing capabilities for its connected car solution suite.

CSG Discusses Challenges and Opportunities for Monetizing 5G
CSG Executive Director of Product Management Rob Morrison explains how CSPs will need to change their charging architecture for 5G.

Business Model Transformation, Solved

Unitel Selects CSG to Drive Its Digital Transformation
CSG will provide an end-to-end technology solution that will help drive digital transformation and support rapid growth for Unitel.

Spark New Zealand Increases Speed to Market and Reduces Costs With CSG
Leveraging CSG’s industry expertise and convergent charging and billing solution to improve time to market, Spark delivers on its core promises.

Digital Transformation: Less About Technology
Richard Ullenius, Head of Global Managed Services talks about the importance of framing Digital Transformation as a business, rather than just a technology evolution.

Media and Entertainment, Solved

CSG’s Ascendon Powers AMC Theatres’ New Digital Movie Service
CSG’s Ascendon Media and Entertainment is powering AMC Theatres’ new digital movie service, AMC Theatres On Demand.

TalkTalk TV Delivers New TV Experience With Ascendon
CSG’s Ascendon digital services platform powers new ways for TalkTalk TV customers to view, browse, rent or buy a wide range of video content.

Discussing the Future of Streaming and OTT
CSG Director of Solutions Consulting Brice Clinton talks about the future of streaming and OTT.