See CSG Xponent Analytics in Action
Are you struggling to turn customer data into actionable insights?
Discover how Xponent Analytics transforms complex data into clear, actionable dashboards that empower your team to make confident decisions.
Get critical experiences right with Xponent
Billing
Make billing outreach proactive, personalized and easy to understand—reducing confusion and increasing payment compliance.
Customer Care
Provide relevant, helpful support that anticipates customer needs, enhancing satisfaction and loyalty.
Account Security
Ensure customers feel safe and informed with proactive communication about security, account access and updates.
Order and Service
Keep customers in the know with timely updates about orders, services and potential disruptions.
Retention and Growth
Deliver personalized, relevant promotions that drive higher engagement and ultimately retain your valuable customers.
We do it at scale for the world’s leading brands
in annual savings to the contact center
reduction in calls to the contact center
increase in responsiveness in SMS messages
increased annual revenue through improved collections
Industry Stats
Maximizing impact by sending fewer, more meaningful messages that drive customer action.
Increase in customer application completion rate
Anticipating customer needs and resolving issues before they arise through intent
Reduction in calls to agents
Driving higher customer engagement with more impactful promotions
Reduction in email volume
Insight-driven outreach for a better patient experience
Reduction in appointment no-shows
Proven track record
