YOUR CUSTOMER ENGAGEMENT

What if you could harness all the customer data you have across your business to deliver the best experiences around? And use one unified solution?

THE TOUGHEST JOB IN CX

It’s hard to design the right customer journeys and execute them in real time. It’s even harder to scale them across your enterprise.​

You have the customer data to do it. But it’s siloed and hard to mine for actionable insights.​

It’s time to redefine how customer engagement is done. Imagine personalizing experiences for every customer—in real time—while leveraging your existing digital channels and platforms. With a unified cloud engagement hub, you can design and customize experiences down to the individual consumer.

Suddenly you’ve simplified the complex.

AND YOU CAN DO IT

CSG offers a unified cloud engagement hub that helps you extract actionable insights from your enterprise-wide customer data, then orchestrate customer journeys end to end. The result? Delighted customers and, as their expectations escalate, the ability to continually raise the bar to earn their loyalty.

SIMPLIFY YOUR DATA-TO-DIGITAL ENGAGEMENT PROCESS​

Storing customer data in different systems? Knock down your customer data silos to create one rich, unique profile of every customer. Then, consolidate your digital engagement channels to create seamless journeys. ​

REACH EVERY CUSTOMER AT THE PERFECT MOMENT ​

Reinvent your approach to customer touchpoints with real-time customer interaction management. Continuously win the customer’s trust and loyalty throughout the journey at the moments that matter.​

GET THE MOST OUT OF YOUR EXISTING DIGITAL CX ASSETS​

With our open system architecture, you can leverage the digital channels and platforms you already have. We then provide the technology, expert advice, journey mapping and maturity model development to help you scale and win.​

EMPOWER YOUR CX-FOCUSED EMPLOYEES TO WIN​

Equip your frontline agents with up-to-the-minute customer knowledge. Simplify workflows for your back-end CX professionals. You’ll make it easier for your employees to succeed in their roles—and your customers will benefit.

START YOUR JOURNEY WITH CSG

Ready to reimagine your CX? Connect with us to do an audit of your existing systems and get started on the path to CX success.​

LET’S GET STARTED

HOW CSG CAN HELP

CUSTOMER DATA PLATFORM

The CSG Customer Data Platform ingests enterprise-wide data from your first-party sources (like billing) and third-party sources (like cookies), then refines and matches the data to create unified customer profiles. These profiles are the building blocks of insights that power journey analytics and orchestration.​

EXPERIENCES PRACTICE

We conduct facilitated engagements governed by best practices in strategic decision-making and creative problem solving to help you better understand and prioritize the pain points in customer journeys. With a clearer view of these journeys, you can design for better customer and employee experiences.

JOURNEY ORCHESTRATION

Use our decision engine to create and execute journey flows, like onboarding, collections or fraud notification. Prevent repetitive or contradictory messaging from reaching your customers and launch upsell/cross-sell opportunities.

JOURNEY ANALYTICS

Our analytics tools continuously track the paths your customers are following throughout your organization. You’ll understand how customers are moving across channels and touchpoints—not just how they’re responding at a single step in the journey.​

JOURNEYS-AS-A-SERVICE

Not sure how to get started with journey innovation? We have pre-built journey templates for a variety of industries. Use them, in combination with our journey diagnostic services, to tailor them to suit your customer’s unique needs.

START YOUR JOURNEY WITH CSG

Ready to reimagine your CX? Connect with us to do an audit of your existing systems and get started on the path to CX success.​

LET'S GET STARTED