CSG 2023 Client Conference Agenda

Conference Location:
Tuesday, June 6th
5:00 PM – 7:00 PM
Welcome Party
Please join CSG and your colleagues for happy hour to kickstart the Client Conference. We will be located at the hotel bar right across from the lobby.
7:00 PM
Dinner in Charlotte
Dinners have been arranged for those who would like to attend. A CSG representative will reach out with additional details prior to Tuesday night.
Wednesday, June 7th
7:00 AM – 8:30 AM
Breakfast
8:30 AM – 8:45 AM
Welcome to Day 1
Michael Woods, Senior Vice President, Broadband, Cable & Satellite, CSG
8:45 AM – 9:15 AM
Keynote Speaker
John Abraham, Principal Analyst, Appledore Research
9:15 AM – 9:45 AM
Opportunities for Cable & Satellite
Michael Woods, Senior Vice President, Broadband, Cable & Satellite, CSG
9:45 AM – 10:00 AM
Break/Solution Showcase
10:00 AM – 11:00 AM
Seamless Connectivity – The Future Cable Bundle
Sean Casey, Vice President Ascendon Product Line, CSG
11:00 AM – 11:45 AM
Customer Panel – Customer Experience
Mark Smith, Senior Vice President Customer Experience, CSG
Chris Hazel, Vice President Information Technology, Eastlink
Daniel Hartman, Head of Customer Experience VOC, DISH TV
Mark DeSimone, Vice President Digital Evolution, Cable ONE
Angela Cockerham, Senior Director of Billing Services, Breezeline
11:45 AM – 12:45 PM
Lunch/Solution Showcase
12:45 PM – 1:45 PM
Discovery of Ideas: Round Tables
Lisa Vandemark, Vice President Solution Management, CSG
Brian Clark, Executive Director Product Management, CSG
1:45 PM – 2:00 PM
Transition Rooms
2:00 PM – 2:30 PM
Product Roadmap & New Feature Showcase
Brian Clark, Executive Director Product Management, CSG
2:30 PM – 3:00 PM
How to Win the Cybersecurity Race Amid a Demolition Derby
Joe Wilson, Vice President & Chief Info Security Officer
3:00 PM – 3:45 PM
Fireside Chat – CSG Optimized Sales
Rick Fernandez, Director Product Management, ACP, CSG
Ned Brody, CEO, Actifai
Serge Billiouw, Vice President of Digital Transformation, Data & Analytics, and PMO, Breezeline
3:45 PM – 4:00 PM
Day 1 Closing Remarks
Reid Jenkins, Vice President Customer Business Unit, CSG
Thursday, June 8th
7:00 AM – 8:30 AM
Breakfast
8:30 AM – 8:45 AM
Welcome Day 2
Michael Woods, Senior Vice President, Broadband, Cable & Satellite, CSG
8:45 AM – 9:15 AM
CSG’s Keynote & Open Forum with CEO, Brian Shepherd
Brian Shepherd, President & Chief Executive Officer, CSG
9:15 AM – 9:45 AM
Fireside Chat
Chad Dunavant, Executive Vice President, Chief Product and Strategy Officer CSG
Michael Woods, Senior Vice President, Broadband, Cable & Satellite, CSG
9:45 AM – 10:00 AM
Break/Solution Showcase
10:00 AM – 10:30 AM
The Billing-Payment-Collections Customer Experience
Mark Smith, Senior Vice President Customer Experience, CSG
10:30 AM – 11:00 AM
Client Panel Discussion
Michael Mara, Vice President Customer Business Unit, CSG
Jennifer Kuhns, Senior Director, Software Dev & Engineering, Comcast
Scott Ortiz, Vice President Billing Design, Charter Communications
11:00 AM – 12:00 PM
Client Collaboration
Brian Clark, Exec Director Product Management, CSG
Joe Dooley, Vice President Customer Business Unit, CSG
12:00 PM – 12:15 PM
Closing Remarks
Michael Woods, Senior Vice President, Broadband, Cable & Satellite, CSG
2023 Speaker Lineup
Brian Shepherd

Chad Dunavant

Michael Woods

Joe Dooley

Lisa Vandemark

Mark Smith

Chris Hazel

Scott Ortiz

Rick Fernandez

Jennifer Kuhns

Daniel Hartman

Michael Mara

Daniel Hartman
