CSG Workforce Express Scheduling and Resource Allocation Manager
With increased customer demands comes the expectation that Communication Service Providers can assign the right technician to the right job at the right time. Optimizing field resources is one of the greatest challenges CSPs face as they focus on differentiating through a flawless customer experience. Two hour and one hour appointment windows and increasingly complex jobs require CSPs to understand which resources are available in the field—and schedule them accordingly based on their skill level.
With CSG’s newest solutions—CSG Workforce Express Scheduling and Resource Allocation Manager—cable and satellite companies now have the ability to manage available appointments, technician shifts, route jobs and manage overall capacity with a single, comprehensive platform.