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In our annual report analyzing the current state of customer experience, we explore the insights and trends that are shaping the way businesses will successfully interact with their customers.
Leverage industry-leading technology to solve your business problems.
Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer.
A wide variety of industries partner with CSG to succeed.
The Frost Radar for Global 5G Revenue Management and Monetization, 2023 examines how CSPs can fully capitalize on their 5G investments.
Partner with CSG to solve your biggest business challenges.
Get expert insights into the CPQ landscape and learn why Gartner has recognized CSG as a Niche Player.
Explore these resources to help guide your journey.
Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.
Glean the latest insights though our blogs, press releases, and articles.
Press Release
CSG ® (NASDAQ: CSGS) today announced as part of the Board of Directors’ long-term succession planning process that Ron Cooper, …
Media Coverage
Amid shrinking risk tolerance and increased revenue pressure, leaders expect investments to drive changes and pay off quickly. At …
Katie Costanzo, President of Customer Experience at CSG, offers three critical insights that paint a vivid picture of where the in…
Payment integration is a powerful way to improve the user experience on any software platform by offering benefits that extend far…
Communication service providers (CSPs) know that keeping pace with changing technology is not just a trend to improve internal eff…
David Johnson, Senior Vice President, Chief Compliance Officer, and Chief Diversity Officer at CSG, embodies the power of leadersh…
Insights
The time for speculating about AI—and whether it can enhance customer experience (CX)—is over. For forward-thinking …
Payment processing systems continue to evolve in this new cashless era. Now more than ever, it's critical for independent …
“We are experiencing high call volumes. You are caller number 10. Press 1 to schedule a callback.” If you’re like…
Going into 2025, your internal teams may be brainstorming ways to dazzle your customers. “What can we do to make th…
Do your customer experience (CX) initiatives deliver results? And do those results resonate with your company’s decisi…
It’s the most wonderful time of the year. Also the most stressful. There’s pressure to find the perfect gifts. Crowd…
