Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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CCW Digital Market Study: The Contact Center of 2025

Industry Report | 2.0 MB

This Market Study on the Contact Center of 2025 explores the lingering challenges and stereotypes we need to urgently address. It does not, however ...

4 Contact Center AI Myths That Need Busting

Industry Report | 138.6 KB

Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s wor ...

CSG Recognized as a Best Performing Field Service Solution Provider

Industry Report | 6.7 MB

CSG Field Service Management was featured in Insights Success Magazine’s “The 10 Best Performing Field Service Solution Provid ...

MWC LA 2019: Key Trends with Sean Casey

Video

Sean Casey, CSG’s Vice President of Product Management discusses the challenges operators are facing around 5G, IoT and VR.

MWC LA 2019: Heavy Reading Senior Analyst, Steve Bell talks with CSG

Video

Heavy Reading Senior Analyst, Steve Bell discusses the key takeaways from their global CSP survey with CSG. He reveals some interesting insights on ...