CSG Resource Center
All the resources you need to succeed.
- CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q3 2026
Customer journey orchestration is moving beyond campaign execution. The Forrester Wave™: Customer Journey Orchestration Platforms, Q3 2026 examines how providers help enterprises understand journey context, make higher-confidence decisions, test changes before production, and coordinate action across channels, teams, and AI systems. See why CSG Xponent was named a Leader and how CSG approaches journey orchestration as a decision system built around shared outcomes.
- CSG named a Challenger in the Gartner® Magic Quadrant™ for CPQ
The 2026 Gartner® Magic Quadrant™ for Configure, Price, Quote (CPQ) offers a detailed view of the evolving CPQ landscape, assessing vendors on both their ability to execute and the completeness of their vision. CSG is proud to be included again in this year’s report. As organizations look to modernize their revenue operations, this Gartner® analysis serves as a trusted resource for evaluating the technologies shaping the future of digital selling.
- CSG Positioned as the Leader in the SPARK Matrix™️: Configure, Price & Quote Applications, Telecommunication, 2026, by QKS Group
This analyst report explores the capabilities modern telecom providers need to improve pricing accuracy, manage complex agreements, streamline quote-to-order processes and maintain commercial control. Download the report to gain independent insight into the trends shaping CPQ and what differentiates today's leading solutions.
- Rethinking Banking, Finance and Insurance CX in the Age of AI
CCW Digital's 2026 Vertical Market Study, paired with a CSG companion guide to deploying AI in your highest-stakes moments without compromising trust. See how banking, finance, and insurance leaders are rethinking CX as AI reshapes every journey, then put the research to work with a Trust-First AI Operating Model that defines where AI should inform, where it should recommend, and where humans must stay in control.
- High-Stakes Moments in Banking
Customer expectations for communication, channels, and AI Where are banking customers’ expectations the highest? How do their preferences for channels and AI change? And most importantly, what should banks do to respond with confidence and keep more customers?
- CSG Named a Major Player in the 2025-2026 IDC MarketScape
CSG Ascendon is named a Major Player in the IDC MarketScape 2025–2026.
- See Xponent Agent Builder in Action
Are you ready to start deploying modular agents? Discover how CSG Xponent lets teams create and deploy agents that are designed to handle specific tasks.
- CSG Named Leader in QKS Group SPARK Matrix™️: Customer Journey Management, Q4 2025
Discover why CSG was named a Leader in the 2025 SPARK Matrix for Customer Journey Management. Explore key capabilities and access the full analyst evaluation.
- Simplify Complex Banking Deals into Seamless, Profitable Transactions
In this short demo, you’ll see how pricing, forecasting, and approvals flow seamlessly in one platform.
- 2026 State of the Customer Experience
Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.
- Demo: Experience the Power of CSG Quote & Order
Ready to experience it? Access an exclusive, in-depth demo and discover how CSG can help you close deals faster and ensure profitability with a streamlined catalog-driven quote-to-cash process, industry-leading interoperability, and unmatched self-service support.
- Appledore Research: Telco-Specific CPQ Systems
Appledore finds 85% of CSPs say their CPQ meets less than 75% of needs, 50% take 3+ days to quote. Discover why a telco-specific CPQ is now a must.