Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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Cable Operator Provides Remote Support with CSG Visual Connect

Video

A regional cable operator wanted to be able to remotely troubleshoot issues for customers during a health crisis. They turned to CSG Visual Connect ...

Singleview Customer Success Story: Unitel Mongolia

Customer Story, Video

A young, dynamic company, Unitel Mongolia is hungry for success. Tulga Otgonbayar, Chief Information Officer, discusses how CSG is helping them gro ...

Regional Cable Operator Reduces Truck Rolls and Improves CSAT with CSG Visual Connect

Customer Story | 79.8 KB

A regional cable operator knew that improving first call resolution rates could increase customer and agent satisfaction, while also improving over ...

Visual Connect Overview

Video

Visual Connect is a web-based SaaS solution that expands the troubleshooting capabilities of your customer service representatives (CSRs). Visual C ...

CSG Visual Connect

Data Sheet | 1.8 MB

What if you could reduce time to resolution by enabling call center agents and customers to troubleshoot with a remote mobile screen share, ultimat ...

Global Satellite Company Launches Wholesale Business with CSG

Video

A global satellite communications provider partnered with CSG to support wholesale billing and share revenue wholesale and retail charges throughou ...