Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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WBR: How Home Service Organizations Can Build An Industry-Leading Customer Experience

Industry Report | 3.0 MB

Consumer demand for home-based services is rising—but so are their expectations. Is your home service organization leveraging leading-edge techno ...

Total Experience: Understanding the Emotional Impact of Customer Engagement

Video

In today’s hyper-personalized world every business does their best to understand customers’ needs and preferences. To secure a competitive ed ...

5 Foundations for 5G Commercialization

eBook | 5.8 MB

UNLOCK THE DIGITAL VALUE CHAIN

5G revenues are projected to increase as customers migrate from 4G and CSPs design new use cases. CSPs need a ...

CSG Bill Organizer, powered by Mastercard®

Data Sheet | 163.5 KB

Learn more about how CSG Bill Organizer, powered by Mastercard

SPARK Matrix™: Customer Journey Analytics (CJA) 2021

Industry Report | 1.3 MB

This research report from Quadrant Knowledge Solutions explores the rapidly changing customer journey analytics marketpl ...

Deliver Stellar Warranty Service: Your Reputation Depends on It

eBook | 7.3 MB

5 Capabilities You Need to Deliver a Frictionless Warranty Customer Experience

Sometimes products break. The warranty custo ...