Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
  • By Type
  • By Capability
  • By Portfolio

3 Paths to Digital Transformation

White Paper | 1.3 MB

Any digital transformation journey is daunting in the best of times—but these are some of the most challenging times. A once-in-a-century pandemi ...

Your Automated Knowledge Capture Playbook: How to Scale Your Field Service Organization

Industry Report | 1.7 MB

One of the most pressing challenges within the field service industry is the struggle to hire technical talent, as experienced technicians are cont ...

CSG Builds Adaptable Voice Solution for State Healthcare Program

Customer Story | 1.1 MB

Electronic Visit Verification (EVV) systems are a huge undertaking for states in the U.S. An IT vendor built an EVV website to collect and process ...

CSG Conversational AI Integration Into RPA

Data Sheet | 1.9 MB

If your business is using robot process automation (RPA), you can extend that back-end efficiency to deliver great experiences to your customers. C ...

Partnering for Success: CSG and Microsoft

Customer Story | 1.5 MB

When two experts in their respective fields come together, everybody wins. Case in point: CSG and Microsoft. The combination of CSG’s innovative ...

Digital Transformation Guide

In this guide, we cover the latest in digital transformation trends, best practices and case studies so you can start your own journey. Click wit ...