Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
  • By Type
  • By Capability
  • By Portfolio

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

5 Buying Criteria for Cloud-Native OCS

Buyer's Guide | 612.1 KB

Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...

Airtel 4G

Customer Story

Interaction Design / UI/UX / Web Design

Airtel is India’s leading telecom carrier. By designing a micro-site focused on ...

Airtel B2B

Customer Story

The Airtel B2B platform arose from the need to automate a wide range of internal and time-consuming processes. A solid approach starts wit ...

AT&T eBusiness

Customer Story

Interaction Design / UI/UX / Web Design

As one of the world’s largest telecommunications companies, AT&T serves more than ...

The Agility Imperative: How Banks’ Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

A contact center can either be a bank’s epicenter of customer experience (CX) breakdown or, with the right transformation, the omnichannel hub th ...