Spark (formerly Telecom New Zealand) is New Zealand’s largest telecommunications operator, providing mobile, broadband, fixed line and digital se ...
Several years ago, the combination of four specific technologies—social, mobile, analytics and cloud, or SMAC—was touted as a “perfect storm. ...
Through the power of continuous learning, CSG Conversational AI understands everyday speech, phrasing and context, enabling it to replicate the nua ...
CSG is an expert in customer engagement. We provide the interactive touch software behind a streamlined payment journey, allowing customers to revi ...
This Market Study on the Contact Center of 2025 explores the lingering challenges and stereotypes we need to urgently address. It does not, however ...
Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s wor ...