59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...
When your contact center agents assist customers with mobile devices and apps, they don’t have to do it “blind.” CSG Visual Connect’s Mobil ...
Solving your customer’s problem is easier when you can see it through their eyes. With CSG Visual Connect’s Desktop Sharing feature, customers ...
In the midst of the global COVID-19 pandemic, companies are trying to figure out how to level-set and provide essential services to their customers ...
How much more effective are ad pages when they’re personalized? A Tier-1 cable operator ran a test using Message Manager to find out. With CSG’ ...
Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...