Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Mobile Mirroring With CSG Visual Connect

Data Sheet | 3.0 MB

When your contact center agents assist customers with mobile devices and apps, they don’t have to do it “blind.” CSG Visual Connect’s Mobil ...

Desktop Sharing With CSG Visual Connect

Data Sheet | 1.3 MB

Solving your customer’s problem is easier when you can see it through their eyes. With CSG Visual Connect’s Desktop Sharing feature, customers ...

Communicating During a Pandemic: Best Practices and Customer Stories

Customer Story | 1.1 MB

In the midst of the global COVID-19 pandemic, companies are trying to figure out how to level-set and provide essential services to their customers ...

Cable Operator Sees Double-Digit Sales Lift Using Personalized Ad Pages

Customer Story | 86.5 KB

How much more effective are ad pages when they’re personalized? A Tier-1 cable operator ran a test using Message Manager to find out. With CSG’ ...

Healthcare Industry Solutions

Data Sheet | 834.7 KB

Today’s consumer expects easy, personalized experiences not just from the tech industry, but also from healthcare. But healthcare providers could ...