Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...
Many online charging systems (OCS) that claim to be cloud-native aren’t taking advantage of everything the cloud has to offer. The solutions are ...
Interaction Design / UI/UX / Web Design
Airtel is India’s leading telecom carrier. By designing a micro-site focused on ...
The Airtel B2B platform arose from the need to automate a wide range of internal and time-consuming processes. A solid approach starts wit ...
Interaction Design / UI/UX / Web Design
As one of the world’s largest telecommunications companies, AT&T serves more than ...
A contact center can either be a bank’s epicenter of customer experience (CX) breakdown or, with the right transformation, the omnichannel hub th ...