Resources

Empowered business decisions demand clear insights and information. As a collaborative partner, CSG has the insights, tools and resources you need to stay ahead of critical business trends.
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Spark New Zealand Increases Speed to Market and Reduces Costs With CSG

Customer Story | 3.7 MB

Spark (formerly Telecom New Zealand) is New Zealand’s largest telecommunications operator, providing mobile, broadband, fixed line and digital se ...

Surviving Digital Disruption: Why Customer-Centric Business Models Are Key

White Paper | 790.4 KB

Several years ago, the combination of four specific technologies—social, mobile, analytics and cloud, or SMAC—was touted as a “perfect storm. ...

Conversational AI Datasheet

Data Sheet | 4.1 MB

Through the power of continuous learning, CSG Conversational AI understands everyday speech, phrasing and context, enabling it to replicate the nua ...

CSG Self-Service Kiosks

Data Sheet | 2.2 MB

CSG is an expert in customer engagement. We provide the interactive touch software behind a streamlined payment journey, allowing customers to revi ...

CCW Digital Market Study: The Contact Center of 2025

Industry Report | 2.0 MB

This Market Study on the Contact Center of 2025 explores the lingering challenges and stereotypes we need to urgently address. It does not, however ...

4 Contact Center AI Myths That Need Busting

Industry Report | 138.6 KB

Many contact centers already have artificial intelligence in place with chatbots or virtual assistants. And those solutions work—in today’s wor ...