CSG MEDIA, LLC PRIVACY POLICY

CSG Media, LLC Privacy Policy
Last Modified on October 20, 2011

CSG Media, LLC ("CSG Media," "We," "Us" or "Our") respect your ("You" or "Your") privacy and are committed to protecting it through Our compliance with this Privacy Policy (the "Policy").

This Policy (together with our Terms of Use and any other documents referred to in it (the "Terms of Use") describes the personal information that we collect from You, or that you provide on CSG Media's website www.csgi.com/contentdirect (Our "Website") and how that information may be used or disclosed by CSG.

This Policy does not apply to information CSG Media collects through any other means, or to information collected on any CSG Media affiliate or third-party site or application that may link to or be accessible from the Website.

Please read the following carefully to understand CSG Media's policies and practices regarding Your personal information and how CSG Media will treat it. By using or accessing the Website, You agree to this Policy. This Policy may at CSG Media's discretion change from time to time (see Changes to our Privacy Policy, below) and Your continued use of the Website is deemed to be acceptance of such changes. Accordingly, please check the Policy periodically for updates.

  • Information We Collect About You
  • CSG Media collects different types of information from and about users of the Website, including:
    • Information You provide to us.
    • Information We collect as you navigate through the site, including usage details, IP addresses, cookies and web beacons.
  • Information You Provide to Us
  • We may collect and use the following information that You provide to Us:
    • Information that you provide by filling in forms on the Website. This includes information when You contact CSG, including, by way of example, if you submit an Email to CSG Media to contact You or provide further information on CSG Media services or if You report a problem with the Website.
    • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Usage Details, IP Addresses, Cookies and Other Technologies
  • Usage Details and IP Addresses. As You navigate through the Website, We may also collect details of Your visits to the Website, including, but not limited to, traffic data, location data, logs and other communication data and the resources that you access, as well as information about Your computer and internet connection, including Your IP address, operating system and browser type, for system. This is statistical data about users of the Website, including such users' equipment, browsing actions and patterns, and does not identify any individual.
  • Cookies. For the same reason, We may obtain information about Your general internet usage by using cookies. A cookie is a small file stored on the hard drive of Your computer. Use of cookies helps CSG Media to improve the Website and to deliver a better and more personalized service by enabling CSG Media to:
    • Estimate Our visitor size and usage patterns.
    • Store information about Your preferences, allowing Us to customize the Website according to Your individual interests.
    • Speed Your searches.
    • Recognize You when You return to the Website.
  • You may refuse to accept cookies by activating the appropriate setting on Your browser. However, if You select this setting You may be unable to access certain parts of the Website. Unless You have adjusted Your browser setting so that it will refuse cookies, CSG Media's system/Website will issue cookies when You direct Your browser to the Website.
  • Web Beacons. Pages of the Website may contain electronic images known as web beacons (also referred to as single-pixel gifs) that permit CSG Media to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). Web beacons are not used to access Your personal information on the Website and are only used to compile aggregated statistics concerning use of the Website. Web beacons used by us on the Website collect only the address of the page within the Website You are visiting and the time You are viewing the page. Use of Web Beacons help CSG Media improve the Website and are collected by CSG Media for the same purposes as Cookies.
  • Uses Made of the Information
  • CSG Media uses information that CSG Media collects about You or that You provide to CSG, including any personal information, in the following ways:
    • To present the Website and its contents in a suitable and effective manner for You and for Your computer.
    • To provide You with information that You request from CSG.
    • To notify you about upcoming enhancements to CSG Media's products and services or media events CSG Media intends to attend.
  • Disclosure of Your Information
  • Except as noted below, CSG Media does not sell, trade, rent or otherwise provide Your personal information to any third party. CSG may disclose personal information that You provide via this Website to the following third parties:
    • Our subsidiaries and affiliates; and
    • To comply with any court order or other legal obligation.
  • Third Party Links
  • The CSG Media Website may contain links to third parties who may collect Your personal and non-personal information directly from You when you visit those third parties' websites. These third parties have privacy policies and data collection practices that are independent from CSG. Please be aware that CSG Media cannot control and is not responsible for the information collection practices of third party websites. CSG Media encourages You to review and understand the privacy policies of these third party websites before providing any information to them.
  • Accessing and Correcting Your Personal Information
  • You may also send CSG Media an e-mail at csgmediaprivacy@csgi.com to request access to, correct or delete any personal information that You have provided to CSG.
  • Your California Privacy Rights
  • California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Please note that CSG Media does not disclose any personal information to third parties for their direct marketing purposes. However, to make such a request or seek confirmation, please send an e-mail to csgmediaprivacy@csgi.com or write us at:
  • CSG Media, LLC
    Attention: Privacy Dept.
    33 West Monroe, Suite 900
    Chicago, IL 60603
  • Data Security
  • CSG Media has implemented appropriate security measures designed to secure Your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information You provide to us is stored on secure servers behind firewalls. All CSG Media employees, contractors and agents who access Your personal information are bound by confidentiality obligations to maintain the confidentiality of such personal information, and may be subject to discipline, including termination, civil claims and criminal prosecution for any unauthorized use or disclosure of Your personal information.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although We do our best to protect Your personal information, CSG Media cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at Your own risk.
  • U.S. – EU and U.S. – Swiss Safe Harbor Participation for CSG Media, LLC
  • CSG Media recognizes that the European Union ("EU") has an "ominbus" data protection regime established pursuant to the European Data Protection Directive (95/46/EC) (the "Directive") and that Switzerland has adopted a data protection law (together, "Data Privacy Laws"). Among other things, the Data Privacy Laws generally require "adequate protection" for the transfer of personally identifiable information about individuals located in the EU and Switzerland to CSG Media's operations in the United States. In connection with providing services to CSG Media's customers, CSG Media may access personally identifiable information about CSG Media's customers' consumers in the EU and Switzerland ("European Consumers") ("European Consumer Data"). CSG Media accordingly adheres to the requirements of the US/EU and US/Swiss Safe Harbor Privacy Principles published by the US Department of Commerce ("Safe Harbor") with respect to certain European Consumer Data received in the United States about European Consumers. Our customers act as the data controller for any European Consumer Data collected in the EU and Switzerland and subsequently transferred to in the US. CSG Media acts as a data processor on behalf of our customers with respect to such European Consumer Data and accordingly only carries out the instructions of such customers with regard to the collection, processing, and protection of European Consumer Data. For more information about Safe Harbor please refer to the US Department of Commerce website at http://www.export.gov/safeharbor/. European Consumers may first wish to contact the customer with questions regarding European Consumer Data shared with CSG, as this may be the most efficient means of addressing such access requests. European Consumers may contact the CSG Media Safe Harbor Privacy Contact identified below to review the European Consumer Data that CSG Media holds about them. Any European Consumer who cannot resolve his or her issue directly with the customer or CSG Media can contact the local data protection authority for further information and assistance.
  • If you have any questions about our Safe Harbor participation, please contact:
  • Ron Lambert
    Chief Counsel
    Telephone: 312-660-5627
    ron.lambert@csgi.com
  • Changes to Our Privacy Policy
  • It is our policy to post any changes we make to this Policy on this page. If CSG Media changes this Policy, CSG will clearly reference an Updated Policy at the top if this page. In addition, CSG Media will also indicate at the top of this page the date this Policy was last revised.
  • Use of Website Indicates Compliance with Our Privacy Policy
  • You should review this Policy carefully, because if you do not agree with CSG Media's practices as described in this Policy, Your ultimate choice is not to use the Website. Remember, by using any part of the Website, You accept and agree to CSG Media's privacy practices. If CSG Media updates this Policy (as indicated at the top of this Policy), Your continued use of the Website (following the posting of the revised Policy) means that You accept and agree to the terms of the revised Policy.
  • Contact Information
  • To ask questions or comment about this Policy and CSG Media's privacy practices, please contact CSG Media at:
  • CSG Media, LLC
    Attention: Privacy Dept.
    33 West Monroe, Suite 900
    Chicago, IL 60603
  • or at CSG Media's general office number: (312) 660-5600