CSG articles, press releases, and media coverage

Discover 2027 customer experience trends, including Effort Inflation, consumers' AI interactions, and ways brands can reduce customer effort.

2027 State of the Customer Experience Report shows customers turn to third-party AI for help, while effective automation and human support strengthen loyalty DENVER-(BUSINESS WIRE)- Netcracker / CSG ® today released the 2027 State of the Customer Experience Report , which finds that “Effort...

2027 State of the Customer Experience Report shows customers turn to third-party AI for help, while effective automation and human support strengthen loyalty

Customer signals have a shelf life. See why speed, not more data, determines whether brands deliver proactive CX.

Discover why CSPs lose $65 billion annually in B2B revenue and how modernizing commercial operations can unlock growth.

Learn how to measure a voice AI program beyond pilot metrics. Track accuracy, governance, QA, and business outcomes over time.

Explore how AI, neoclouds and real-time commercial operations are transforming telecom wholesale opportunities.

Discover how CSPs can accelerate network monetisation, reduce commercial friction and unlock new B2B revenue opportunities.

Why do some voice AI implementations thrive in production while others fail? Learn how to implement voice AI in enterprise operations without the engineering pitfalls that sink most deployments.

Healthcare organizations have spent years modernizing how patients pay.

Customer engagement platform recognized for ability to orchestrate connected, AI-driven customer experiences The next phase of customer experience hinges on how well brands turn customer data into relevant communications, real-time action, and responsible, proven AI use. CSG ® and Netcracker...

Welcome to an edition of Financial IT that is rather different to all others that we have published.