CSG articles, press releases, and media coverage

2026 has been another breakthrough year for CSG, extending last year's momentum in AI, analytics, and automation with a new wave of capabilities that make customer experiences faster to improve, easier to understand, and safer to change.

This practical guide to each step of a successful CPQ implementation ensures your rollout becomes a revenue transformation, not just a software install.

What omnichannel customer experience is, how to build one, what it costs, and why initiatives fail. A guide for telecom, utilities, banking, and retail.

Omnichannel routing keeps customer context intact across channels. Learn how it works, its types and benefits, and how CSG helps teams improve it.

Learn how operators make 5G deployments commercially viable with charging, policy control, legacy interworking, network slicing, and service continuity.

See how RCS adds branding, verification, and measurement plain SMS can't, and get a framework for choosing the right channel.

Growing B2B complexity exposes how legacy tech leads to enterprise billing challenges. See how to diagnose and cure the symptoms of a BSS under stress.

For banks, is customer journey analytics delivering on the hype? See our rundown of the Gartner Hype Cycle in Customer Experience in Banking 2026.

Evaluating customer communications management software? Learn how the QKS SPARK Matrix 2026 can help you compare CCM vendors and build a stronger shortlist.

Learn what an omnichannel customer journey is and how to move beyond mapping to real-time orchestration across channels.

MVNO billing is the financial engine behind every mobile virtual network operator. Learn how it works, which billing models fit your business, and what to look for in a GSM, CDMA, or 5G-ready MVNO billing platform built for growth and scale.

What stood out at CCW Vegas 2026? From agentic AI proof-of-value to customer trust and CX strategy, here are four key takeaways.