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While VoIP was once feared to end the wireline operator business model, the introduction of bundled and blended services provides a strong counter-measure. Bundled services provide the benefits of customer retention, as well as predictable revenue streams.
What constitutes a telecommunications business? What makes a telecommunications business distinct from a video or media business? The traditional boundaries between service, access device and network are blurred, which creates new service opportunities.
Today, wireline service providers can offer truly converged broadband services in a cost-effective manner. But basic connectivity has become a commodity. Service providers must manage their role in the evolving value chains. Creating integrated communication services that satisfy the diverse demands of targeted segments means developing multiple third party partnerships.
CSG can help wireline service providers with innovative service combinations of voice, data and video services, extending to triple-play and quad-play services. Our convergent mediation, charging and billing solutions enable the delivery of cost-effective and innovative bundled and blended service propositions that improve the customer experience and increase subscriber stickiness, based on perceived value instead of price. These same solutions offer enhanced revenue assurance processes, streamlined operations, and improved inter-operator relationships.
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