Call. Connect. Communicate.
Now more than ever, customer experience is paramount. Providing your customers the most convenient, empowering paths to resolution could mean the difference between securing profitable long-term relationships and watching customers defect to eagerly awaiting competitors.
CSG's Virtual Contact Center solution, AgentHub™, has been brought to market to assist you in providing your customers the most convenient and effective experiences possible—regardless of channel or agent location.
AgentHub leverages an integrated portfolio of contact center, IVR and multi-channel messaging technologies—from comprehensive, cloud-based Automatic Call Distributor (ACD) functionality to call recording, integrated reporting, outbound dialing, customer satisfaction (CSAT) surveys and beyond—enabling you to streamline contact center operations like never before.
What's more, our fully hosted Software as a Service (SaaS) model integrates call center agents at multiple locations—including home-based agents—with a single platform.