We reach more than half of all U.S. households each month.
From traditional print to advanced digital communications, CSG’s Output Solutions delivers to millions of customers for hundreds of clients each day.
Spanning the entire document creation and distribution workflow process, our integrated suite of products provides operational efficiency and substantial cost savings. We have over 30 years’ experience delivering cross-channel customer interactions that increase engagement and transaction frequency for both business-to-business and business-to-consumer relationships.
From print and electronic statements and billing to document archival and customer care, CSG’s Output Solutions is your single-source provider for critical billing and customer interaction management functions.
Print and Mail
All-inclusive document design, production, and distribution solution boasting 99.99% production accuracy
Each month, CSG produces and distributes over 65 million printed documents and statements, making us a Top 10 USPS First-class Mailer in North America. From design to high-speed printing and inserting to postal services, our print and mail document solutions deliver the highest efficiency, accuracy, and cost savings available.
Our document solutions simplify and streamline production of all your monthly statements, invoices, notices, and marketing communications.
Electronic Presentment and Payment
Comprehensive billing and collection suite adds customer convenience and lowers your operational costs
To help you keep up with the evolution of the digital customer, CSG’s Electronic Presentment and Payment solution gives your customers convenient purchasing and payment options that drive print suppression, expand revenue opportunities, reduce call center contacts, and reduce your postal and operational costs.
Each month, we facilitate over 7.5 million electronic payments for more than 9 million customers via our scalable CSG Precision eCare™ suite which includes eBill, ePay, eMail and mobile applications:
- Precision eBPP: web-based presentation and bill payment
- Precision Email: personalized message creation and distribution
- Precision eMarketing: accurate print-to-digital adaptation
Viewing and Archival
Powerful document search and instant access so you don’t keep customers waiting
Your customers want immediate answers. CSG Exact CSR View delivers instant access to document search and viewing tools for historical customer data. CSG Exact CSR View provides mirror information and access for your customer service representatives including instant statement and account viewing, CSR announcements, payments acceptance, and mail tracking capabilities.
Our electronic document archival tools improve continuity and consistency for faster issue resolution and a better overall customer experience—helping you drive down costs.