CSG Workforce Express® (WFX) helps you turn your in-field delivery, installation and service efforts into a competitive differentiator.
With the rising importance of self-service channels, your field personnel provide a key touch point and often represent the only human interaction that your customers experience.
Right personnel, right place, right time.
Our suite ensures that you dispatch the right person to serve the customer need, reduce missed or late appointments, and other missteps that might tarnish the customer experience. CSG's fully integrated application suite manages all your field-force management activities, from the call center through dispatch to "out on the road." You benefit from greater productivity and operational efficiency as your workforce is able to serve more customers.
More than 30,000 field technicians in the convergent communications industry rely on CSG’s Workforce Express every day to put customers first.