Case Studies

Case Study: Baja Broadband

Baja Broadband provides residential and commercial video, high-speed Internet, voice, and data services in Arizona, Colorado, Nevada, New Mexico, Texas and Utah, with corporate headquarters located in Fort Mill, SC. They pride themselves on providing innovative, state-of-the-art services at affordable rates and quality customer care, with locally run services backed up by a 24/7 support center.

After redesigning their statements for maximum clarity, they were ready to put the next phase into effect: moving to a more flexible electronic bill presentment and payment solution that would allow customers to view and pay their bills easily and conveniently—and that made it easy to send dynamic, targeted messages to their customers. Explore how Baja Broadband has experienced reduced call times and increased savings as a result of using CSG's Secure eStatement Solution.

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