Case Studies

CSG Singleview Allows XO to Stay Competitive and Respond to Market Demands

XO Communications, a full-service provider of communication services for small and growing businesses, large enterprises and other carriers in the United States, relies on CSG Singleview to stay ahead of the competition and offer innovative services.

Streamlining operations at XO was quickly identified as a key strategy for implementing tighter cost controls and driving profitability, while also keeping pace with the telecommunications market’s high rate of change. XO’s management knew tighter BSS/OSS integration would ensure better customer order flow through rates, thereby shortening the interval from order entry to billing, reducing the work effort required to process an order, and lowering order rejects.

Discover how XO Communications achieves operational excellence with CSG Convergent Billing.

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