Publications

Showing Resources: 14 of 4

  • SPECTRUM magazine, Issue IV

    SPECTRUM magazine Issue IV

    Welcome to the fourth edition of SPECTRUM magazine on Serving the Enterprise, CSG International’s exclusive publication.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

    Key articles in this issue include:

    Success Story - tw telecom delivers strategic value to the Enterprise by creating a solution that aggregrates all network, cost and revenue records.

    Thought Leadership - CSG SVP Ken Jenkinson, discusses the key trends and macro forces impacting the Enterprise.

    Analyst View - Justin Van Der Lande from Analysys Mason, discusses how Enterprise service revenues are under significant pressure.

    In Conversation - Don MacNeil of XO Communications, highlights the realities of serving the Enterprise and the importance of customer experience.

  • SPECTRUM magazine, Issue III

    SPECTRUM Issue III
    Welcome to the third edition of SPECTRUM magazine on Customer Experience, CSG International’s exclusive publication.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer interaction and revenue management challenges and opportunities in the marketplace.

    Key articles in this issue include:

    Success Story - Virgin Mobile Australia decreases bill shock to increase customer satisfaction and engagement.

    Thought Leadership - CSG VP Dale Knipp on how to avoid potential pitfalls when crafting the customer journey. 

    Analyst View - Steve Hilton from MachNation, identifies six Internet of Things specific challenges and their relative impacts on the customer engagement process.

    In Conversation - Bob Machin, CSG’s Product Marketing Director, shares his notes from Mobile World Congress, 2014.

  • SPECTRUM magazine, Issue II

    SPECTRUM Issue 2 | CSG International

    Welcome to the second edition of SPECTRUM magazine, CSG International’s exclusive publication for its clients worldwide.

    The purpose of SPECTRUM is two-fold: to provide you with a wide range of cable, telecommunications and Business Support Systems (BSS) content while also sharing CSG’s vision for helping you address the most pressing customer and revenue management challenges and opportunities in the marketplace.

    Whether or not you are currently a customer of CSG, you are most welcome to download this publication instantly.

  • SPECTRUM magazine, Issue I

    Welcome to the inaugural edition of SPECTRUM magazine, CSG International's exclusive publication for its Asia-Pacific customers.

    The last 12 months have been a particularly exciting time at CSG, we acquired the leading wholesale vendor Ascade, launched our global Managed Services offering and entered the Cable market in India.

    SPECTRUM magazine was created because our customers made it clear they want to know more. More about what we do, more on what we have done and more of what we plan to do.

    SPECTRUM magazine will provide you with valuable industry-relevant and thought-provoking content while also sharing important information related to our award winning solutions.