Showing Resources: 1–2 of 2
Stratecast/Frost & Sullivan Report—Mediation More than Ever
This Stratecast/Frost and Sullivan report looks at the current growth rate in usage traffic—voice, but primarily data—and explains the significance advanced mediation functionality plays out for most BSS and OSS systems.
We are moving into an era where CSP business models are much more individualized based on customer preference, geographical uniqueness and management focus. The follow-me models of the past are proving to be invalid in the race to satisfy today’s business challenges. Mediation solutions are a prime example of how effective usage transaction management can impact the way an operator addresses the needs of its customers, or how aggressively it reaches out for new ones in the hunt to increase revenue and improve profitability. Stratecast believes the way to an effective business environment is directly proportional to a CSP’s use of proven mediation solutions designed for flexibility in supporting generations of installed network technology, and for scalability to address the challenge of exponential growth in usage traffic volume. The real-time monetization processes are counting on it.
Download now- “Eight Billion Transactions per Day and Growing: Why Mediation is Essential for CSP Financial Success.”
DMG Consulting's 2011-2012 Proactive Customer Care Product and Market Report
Today's customer is more connected via more devices and channels than ever before. DMG Consulting reports how Proactive Customer Care (PCC) solutions are rising to the challenge of servicing the "connected customer" and helping enterprises position themselves and their customers for success. Table of contents include: Proactive customer care benefits, use cases, return on investments, tends, challenges and much more.