Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Featured Topics

Digital Transformation

Innovative, lightning fast speed to market, cost efficient, exceptional customer experience…all of these qualities are found in leading digital business models or they are being invested in by existing businesses building their digital transformation strategies.

Field Service Management

Consumers will have more than five connected devices in the home by 2021. For field service organizations, there’s an opportunity to support more complex jobs and deliver a connected, personalized experience that consumers expect.

Smart Cities

It is projected there will be close to 10 billion people across the globe in 2050. To manage the influx, urban planners need to think differently about how they operate, the environments they develop and the constituents they serve.


Personalization Is Key for a Great Customer Experience

Which company first mastered the art of personalization? Was it Amazon? Google? Netflix? In truth, it was probably your neighborhood mom-and-pop store. Upon entering the store, the customer was greeted by name (recognized profile), engaged in pleasantries (built trust), enquired about the customer’s family (recognized relationships), helped them pick a...

Building Smarter Experiences Through 5G

In today’s digital world, access to online services is a fundamental requirement for business success. Look at the transformation that’s happening in emerging markets as free Wi-Fi and affordable smart phones become the norm. Communications service providers (CSPs) are racing to deliver the fastest, most reliable broadband networks in order...

6 Trends Transforming the Telecom Industry in 2019

With 2019 around the corner, we’ve uncovered six new trends that are poised to transform the telecom industry, sourced directly from our global experts in the field.   Customer experience will continue to shape the conversation – Brian Shepherd, Executive Vice President and Group President The exponential pace of change...

Digital Transformation: What’s in a Word?

A picture paints a thousand words — a saying equally apropos for words themselves.  Based on experience or context, a single word can have a wide range of connotations. For example, take  ‘transformation.’ Its dictionary definition is, “to change in form, appearance, or structure; metamorphose.” Caterpillars to butterflies. The horse...

Top Tech Talent Want Flexibility and Growth Opportunities

Over the last decade, tech culture has developed a certain reputation within the office setting – people regularly assume every start up has a nap pod or kegerator. While these aren’t uncommon, they aren’t nearly as powerful as you might think when it comes to attracting the best of the...

Sports Fans Are the Bridge Between Traditional and Digital Consumption

In today’s fragmented content environment, broadcasters and television programming providers face tremendous pressure. Those providers are being challenged to reinvent their business models in a way that delivers personalized, immersive experiences to viewers, while accounting for the fluid nature of the digital landscape. Furthermore, viewers are absolutely ravenous for content...

The Right Partners: No longer just a logo on a page

It was the era of 2G. Marketing teams would dutifully prepare company folders filled with the latest press releases and newest data sheets on the right, and placed neatly behind the stat-filled company overview on the left, the partner logo sheet.  Column upon column of named partners that was more...

Live Sports Viewing: Consumers Want Premium Without the Price Tag

Across industries, consumer expectations for an exceptional experience with digital services have never been higher.  From on-the-go convenience, 24/7 access and self-help customer service channels to truly tailored, personalized experiences, consumers want the world but according to new research, they don’t expect to pay a premium for it. CSG recently...

3 Trends Shaping the Future of Sports Consumption

For decades, TV guides were the bible of cable content. Families would plan their entire schedules around particular programs – a phenomenon which became known as “appointment television.” In today’s digital landscape, streaming services, on-demand content and recording technology have largely rendered appointment television obsolete – with one exception, sports....