Blog

Viewpoints and Inspiration for Communications
Stay focused on the demands of your customers—we’ll help you stay ahead of what’s coming. The CSG Insights blog is a collection of viewpoints and inspiration for communications service providers competing in the digital world.

Pay-TV Providers and the Connected Home Opportunity (Part II)

In my last blog, I highlighted the findings of CSG’s recent survey about the growth of smart devices in the home and who will connect them.  Here’s what it means for the Pay-TV industry. We’ve heard the projections and perhaps you’re even one of the millions of consumers with a...

2018: The Year of Business Co-opetition, Competition and Transformation

2017 saw a great deal of shake-up in the communications and entertainment industries – with disruption rippling in from all directions. The social media era gave content offerings a face-lift in 2017, and short-form, original content provided revenue opportunities for every provider. The entrance of tech giants including Apple, Facebook...

Attracting and Retaining Cord-Nevers

While the tales of consumers ditching traditional content delivery methods are a touch exaggerated, there is evidence that those consumers - described by terms we love to hate (cord-cutter, cord-never, etc.) are growing. According to Nielsen, 13.8% of American adults last year were consumers that had never subscribed to cable...

The Power of Consistent Customer Communications

Do you remember a time when your mailbox would fill up every week with bills? You’d check the mail daily, sort through the junk and set a time every month to balance your checkbook. You’d review each bill for charges, slide a check into an envelope, and drop it off...

Survey Points to Connected Home Opportunity for Pay-TV Providers (Part I)

In the last decade, advances in mobile technology have made it easier for consumers to talk, listen, stream, record, and shop on the go, ushering in the “app mentality” that we can access goods, services and information, on-demand, anywhere, anytime. But the app mentality isn’t just confined to apps on...

CSG Recognized as a Leader in a 2017 Gartner Magic Quadrant

The report is out! Gartner, Inc., one of the world's leading research and advisory companies, has released its 2017 Gartner Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs (Communications Service Providers). We are thrilled to report that CSG is recognized in the Leaders quadrant!

Creating a BYOD Strategy

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. Sit in any meeting, or worse - at the dinner table, and you are surrounded by a bevy of devices. The sheer volume of devices, coupled with their...

Got Content? Here’s How to Package It for the Masses…

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. It is a Monday morning during the summer, and what is the largest topic of conversation at any office? The weather? Summer Vacation plans? No, it is last...

Develop Your Strategy Before Engaging the Digital Consumer

This blog is part of CSG's "What's Your End Game" series, focused on best practices for developing a successful digital content strategy. As my team and I travel the world to visit communications and entertainment companies that want to be part of delivering an any-time, any-device content experience to consumers,...