Thirty years ago, text and email were never used to contact customers. Now, they’re an essential part of your customer communication strategy. But you’re not just looking at how to communicate with customers today. You’re looking to the future, where you’ll add digital channels as fast as your customers do. And do it all seamlessly and at scale.
CSG’s digital messaging solutions let you communicate with customers on the channels they use every day. Connect with customers through any digital channel—think SMS, email, social media, web chat, virtual assistants, Facebook Messenger, Apple Business Chat, and more. Managing your digital messaging is easy. We’ve pre-integrated all of the channels for you so you can get up and running quickly. We’ve even tied them into our journey orchestration platform so you can outline and automate personalized end-to-end experiences.
Sales and service organizations use CSG’s digital messaging to communicate with customers anytime, anywhere, on any device. We offer the latest digital channels, so you don’t have to manage multiple vendors. Optimizing your messaging is easy too, we’ll help you connect all your channels to deliver an exceptional customer experience. Link every interaction into a seamless customer experience through journey orchestration.
Let customers communicate with you when, where and how they want. We use Natural Language Understanding so customers can type or say any question and get routed to the best person to answer it, as fast as possible. And we don’t just support different channels—we also support multiple languages, so we can understand virtually any question customers have, however they ask it.
When your customers have a common question, let bots do the heavy lifting. Help customers self-serve with preset questions and answers that get them to a resolution faster. Automation lets your agents focus on what they do best—helping customers solve complex problems that need a human touch.
Engage customers with two-way communication. No more one-way SMS. Nurture interactions with conversational AI in a variety of channels. And smoothly guide conversations with journey orchestration’s next-best actions.
Consumers expect seamless experiences across all touchpoints with brands they do business with. Aligning your systems and processes to orchestrate conversations that are consistent and relevant to the customer’s journey—across channels—can ensure your business achieves measurable value.
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Read a commissioned s ...