You need to expand the reach and frequency of collections activity without adding contact center head count or additional budget. And you need to meet specific cost savings goals, as well as driving a target percentage of collections without agent intervention.
CSG Automated Collections delivers extensive, multichannel, inbound and outbound alerting capabilities, saving you up to 70 percent over the cost of agent-led collections. Our automated collections solution fully integrates with your billing software, letting you provide customers with immediate payment options and secure promises-to-pay. Contact more customers and facilitate more payments within the IVR, letting agents focus on higher-value functions, such as later-stage delinquencies.