CSG Engagement Channels

Deliver Superior Customer Experience With Interactive Voice Response

Simplify contact center interactions. Anticipate customers’ needs—and meet them in the right moment. With CSG’s inbound and outbound voice solutions, you’ll build engagement with every call.

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Voice Solutions Tied to Business Outcomes 

Make money. Boost revenue by increasing speed to payment, improving collections and decreasing appointment no-shows through timely reminders.

Save money. Reduce costs by decreasing live agent calls and call handle time while increasing first call resolution.

Build brand equity. Strengthen your brand’s reputation by providing excellent customer service and timely, proactive communication, especially in critical moments.

Discover the benefits of IVR solutions

Enhance Contact Center Experiences with CSG Xponent

Contact center calls don’t occur in isolation. CSG Xponent is a customer engagement platform that is flexibly designed as an overlay to your existing systems, acting as the connective tissue that brings your data together. This ensures each customer gets the right contextual message, at the right time, and in the channel they’re most likely to engage. Best of all? You can compose, personalize, design and send communications for all channels, in one spot.

Take Control of Your Customer Communications

IVR FAQs

Get started with voice solutions

Contact us today to learn how CSG can help you implement an intelligent IVR to enhance CX, reduce costs and boost revenue.

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