Order & Service Experience Solutions

Simplify Order and Service Interactions in the Moments That Matter

Proactive Engagement for Faster, Better Outcomes

CSG Xponent helps you deliver proactive, personalized communications that capture customer attention—encouraging order completion, appointment attendance and status tracking. As an industry-leading customer engagement platform, CSG Xponent reduces confusion, improves retention and streamlines self-service for faster support.

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Drive Customer Action With the Right Message

Communication isn’t just about outreach—it’s about making sure customers see and act on what matters. When key messages get lost in the noise, appointments are missed, purchases are abandoned and experiences suffer. CSG Xponent cuts through the clutter, ensuring timely, relevant interactions that keep customers engaged and responsive.

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Get Critical Interactions Right

Appointment & Service Management

Easy Scheduling: Encourage customers to book visits, appointments and other services through digital channels.

Personalized Reminders: Send proactive confirmations and delay notifications to reduce no-shows.

Real-Time Updates: Keep customers informed with timely status notifications on their appointments and service requests.

8.5%

reduction in medical appointment no-shows.

Order Management

Simplified Ordering: Allow customers to place and track orders using the easiest channel.

Pickup & Renewal Alerts: Notify customers when their orders, prescriptions or services are ready for pickup or need renewal.

Timely Reminders: Prompt customers to complete purchases or applications when abandoned.

43%

of live-answer calls drive prescription refills by identifying and addressing customer needs in real time.

The Challenges You Face—And How We Solve Them

Communication Chaos

Sending reminders across multiple channels can overwhelm customers, causing them to disengage. Xponent uses real-time journey insights to deliver relevant interactions while suppressing unnecessary communications.

Ineffective Notifications

Neglecting to update customers frustrates them and increases calls to your contact center. Xponent simplifies scheduling, sends proactive reminders and provides real-time delay notifications to keep customers informed.

Irrelevant Interactions

Customers don’t want to be asked to review a product when they’ve just returned it. Xponent takes every customer’s context into account to ensure they only receive messages that apply to them.

The Order and Service Experience That Builds Loyalty

What if you could manage orders and appointments efficiently while preventing delays before they happen? Learn how with CSG Xponent’s proactive, context-driven interventions that guide customers toward desired outcomes.

Implementing a Control System to Streamline Brand Communications

Every brand sends notifications—that’s the problem. Learn how to get customers to act on yours by clearing up the communication chaos.

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