Retention & Growth Experience Solutions

Improve Customer Retention and Drive Growth in Key Moments

Keep Customers Active With Your Brand

CSG Xponent fuels your retention strategies by turning individual customer insights into action. Make your promotions stand out with personalized, contextual and targeted communications like proactive retention offers and win-back campaigns.

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Messages That Win Customers Again and Again

You’re competing for your customer’s attention. Lose it, and you can lose the customer. Earn their engagement, and their ongoing business, with personalized communications and targeted offers. Xponent ensures your promotions stand out and build customer lifetime value through timely, tailored interactions.

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Get Critical Interactions Right

Contextual Promotional Offers & Feature Adoption

Targeted Promotional Strategies: Keep high-value customers engaged with loyalty rewards, service upgrades and relevant offers tailored to their unique needs.

Feature Awareness & Adoption: Improve usage and long-term loyalty by educating

Proactive & Reactive Retention Offers

Timely Promotion Reminders: Prevent frustration and churn by notifying customers of expiring promotions or credits.

Personalized Renewals: Identify at-risk customers and provide tailored renewal incentives that strengthen loyalty and customer satisfaction.

Targeted Win-Back Offers

Re-engage Former Customers: Replace segment-based tactics with personalized, insights-driven strategies to deliver relevant offers that bring former customers back.

Exclusive Offers and Updates: Provide former customers with special deals and early access to new products or services. Highlight any improvements or changes made since their last interaction to pique their interest and demonstrate the value of returning.

Retention and Growth Challenges—And How We Help You Overcome Them

Missed Opportunities

Customers miss out on key offers and account benefits due to delayed or irrelevant messaging, preventing adoption and driving up churn. Xponent delivers personalized, real-time communications on what matters to each customer, when it matters.

Rising Retention Costs

Retention efforts can rely on costly outbound calls and reactive service recovery. Xponent streamlines the process by delivering timely retention offers and win-back campaigns that reduce costs and attract more customers.

Irrelevant Interactions

Disconnected data creates messages that miss the mark—like asking a customer to review a product when they just complained about a defect. Xponent unifies customer insights to only send the communications that apply to your customer.

Level-Up Your Retention Offers

What’s the difference between reactive and proactive retention strategies? Learn the distinction—and how to deliver interactions that pull customers in before they have a foot out the door.