Get more from your mobile workforce
Field service in telecom is full of moving parts. Which cost time and money. Optimize all of them—from technician dispatch to reporting workforce metrics—using cost-saving solutions tailor-made for telcos.
CSG Field Service Management
More on-time arrivals. Tighter efficiency. Smarter resource management. That only scratches the surface of what you’ll achieve with America’s leading field service management platform.
- Complete more jobs with fewer techs using optimized appointment scheduling
- Keep customers updated with automated reminders and en route tech location
- Increase on-time arrivals with real-time traffic capabilities
- Simplify complex field service operations with a platform that scales to tens of thousands of users
- Receive unparalleled support throughout planning, launch and beyond
CSG Workforce 360
Field techs can’t do their job without their mobile device. Equip them with an app to access work order information, manage site processes and perform other tasks with ease.
- Boost workforce efficiency by eliminating manual processes
- Equip technicians with a 360-degree view of work order history
- Break down data silos by integrating any system
- Customize the no-code platform to reflect your workflows
CSG Visual Connect
Let your field technicians and contact center agents see what customers see using the customer’s smartphone camera. Resolve issues quickly and skip the truck roll.
- No integration or installation required—your organization and customers can use it right away
- During interactions, technicians and agents can mark up images and send them to customers for additional guidance
- Keep a knowledge base of marked-up images for recurring issues
See how it all comes together
Our solutions optimize every facet of your field service operations, from back-end efficiency to front-end functionality. We’ll show you how.
Maximizing Mobile: 5 Field Service Challenges To Tackle with Your Mobile App and Platform
What can a mobile app do to help your employees thrive in today’s field service environment? Maybe more than you thought.
Let’s take your field service to the next level
Time to evolve your field service management to serve tomorrow’s customer. It’s easier than you think with telecom’s FSM provider of choice.