Broadband, Cable & Satellite

Understand Cable and Satellite Industry
Excellence in communication comes with the territory. We understand the cable and satellite industry like no other solutions provider, and it shows in the advantages we’ve helped create for our BC&S clients over our history. In fact, our customer care and billing suite supports more BC&S subscribers than any other platform on the market.

Leading broadband, cable and satellite providers aren’t winning based on price–they’re winning with great customer experience

CSG has more than 35 years of experience supporting tier one pay TV providers globally. CSG understands the cable and satellite industry like no other solutions provider. It is why our premier customer care and billing suite supports more cable and satellite subscribers than any other platform in the market today.

Our platforms support more subscribers than any other:

  • ACP is used by more than 125,000 customer service agents every day
  • We support more than 60 million subscribers of convergent voice, video and data services
  • CSG manage more than 760 million printed statements handled every year
  • We support more than 65,000 field service users to support 105 million work orders every year

Win new customers and provide a great experience across any channel. From managing field technicians and financials to enhancing enterprise security to producing and distributing statements every month, CSG’s solutions are the undisputed choice for the industry’s leading service providers.

“CSG will help us provide more consistent customer interaction’s by creating opportunities to standardize and streamline our back-office operations” – Comcast

Check out our solutions for Broadband, Cable and Satellite:

  • Ascendon – SaaS, cloud-based platform that enables a spectrum of digital services to capture consumer mindshare and brand loyalty
  • Advanced Convergent Platform (ACP) – Premier system for cable billing, customer care and business optimization
  • Interactive Messaging – Inbound and outbound IVR, email, SMS/text to connect with subscribers anytime, anywhere, on any channel
  • Output Solutions – Branded communications the build and strengthen the customer experience
  • Payment Manager – Process card and ACH payments with direct integrations to card processors and banks
  • Work Force Express – Real-time optimized field service management that matches the right tech to the right customer at the right time