CSG Cookie Notice

Last updated: May 2018

This Cookie Notice explains how CSG Systems International, Inc. and its corporate affiliates and subsidiaries, including CSG Systems, Inc., CSG Interactive Messaging, Inc., CSG Media, LLC and Intec Billing, Inc. (“CSG”, “we“, “us“, and “our“) use cookies and similar technologies to recognise you when you visit our websites at csgi.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, CSG, are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website.  Third parties serve cookies through our Website for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit and some websites, whilst being branded as CSG websites may be hosted, operated, or supported by third parties. In some cases, these third parties will provide you with additional information about cookies.):


 

Essential website cookies

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Who serves these cookies

How to refuse

Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described below under the heading “How can I control cookies?” however, doing so may restrict your access to some functionality and areas of our websites.

 

Performance and functionality cookies

These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Who serves these cookies

How to refuse

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”.

 

Analytics and customization cookies

These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective are marketing campaigns are, or to help us customise our Website for you.

Who serves these cookies

How to refuse

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please refer to the relevant opt-out link below:

Google Analytics Opt Out

 

Advertising cookies

These cookies are used to better understand site visitor behavior and inform CSG’s advertising and marketing efforts on other websites and social networks.

Who serves these cookies

How to refuse

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”

To learn more about these and other advertising networks and your ability to opt out of collection by certain third party, please visit the Network Advertising Initiative Opt Out, and the Digital Advertising Alliance Opt Out.

See also specific Opt Out links below:

Appnexus Opt Out

Eyereturn Opt Out

Google Analytics Opt Out

Pubmatic Opt Out

Rubicon Project Opt Out

Spotx Opt Out

 

Social networking cookies

These cookies are used to enable you to share pages and content that you find interesting on our Website through third party social networking and other websites. These cookies may also be used for advertising purposes.

Who serves these cookies

How to refuse

To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” You may also be able to make choices about how these companies deal with your information via your profile settings with these social networks.

 


 

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Website (or opened an e-mail that we have sent them). This allows us, for example, to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by following the instructions provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

How often will you update this Cookie Notice?

We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Notice indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact our Executive Director of Global Privacy, Lindsay Martin at: DataPrivacy@csgi.com.