CSG Digital Mediation

With more devices, network types, services and applications to manage than ever, you need a robust mediation and service activation solution. CSG Digital Mediation is the market-leading solution.

Improving Business Value and Performance With Accelerated Growth and Time-to-Revenue

Offline and online mediation is critical to processing every event, ensuring that it generates revenue. For real-time needs, it’s essential. The speed and volume of transactions doesn’t leave room for mistakes. Dropped transactions or processing delays can mean substantial revenue loss. In fast-growth markets, or in more established industries, the damage to the bottom line or brand reputation can be irreparable.

CSG Digital Mediation is a cost-effective solution suite for your activation and mediation needs. Activate new and existing services and mediate any kind of event delivery interaction, with the reliability and security needed for revenue management, service assurance and business-critical applications. It allows you to cost-effectively process vast transaction volumes and adapt to evolving business requirements.

Thrive in a Dynamic Market

With Digital Mediation, you can feel confident that the investments that you make in critical back-office systems can handle the competing priorities of growth, service innovation, network evolution and efficiency. CSG has extensive experience supporting convergent networks, from proven 4G and IMS network integration expertise to world-leading experience in 5G Charging Functions (CHFs). We’re helping CSPs quickly monetize innovative services delivered on 5G Standalone networks.

Operational Agility

Digital Mediation is optimized for scaling and offers intelligent alarm diagnostics, making it easier to troubleshoot issues and save time and effort. Tap into data insights with new methods of analyzing business logic and KPIs.


Digital Mediation is containerized and configurable, minimizing bespoke customization. With Digital Mediation, you can seamlessly and effortlessly support 5G digital monetization and simplify integration with big data platforms.


With Digital Mediation, you can encrypt data at different levels and implement automated journey discovery at every touchpoint. Use this information to enhance a customer’s overall experience and satisfaction, as well as uncover opportunities for new offerings.

CSG Digital Mediation Components


Consolidate all mediation functions onto a single strategic platform. CSG Intermediate supports mediation across any domain (mobile, fixed, broadband), across all mediation functions (offline, online, network), and for all deployment approaches (on-premise, cloud, licensed software, or as a fully-managed service).


Automatically activate any service on any network. CSG Interactivate links susbscribers and services through a multi-service activation platform, letting providers rapidly launch new services and boost customer satisfaction.

Network Mediation

CSG Network Mediation cost effectively correlates vast volumes of usage data from across the network (e.g. radio, core and backhaul network, geolocation servers, log files, signaling systems) and back office systems, providing insight into customer and consumer behavior.

Security Data Orchestrator

CSG Security Data Orchestrator expands Intermediate’s capability to process real-time events from security functions and network devices, such as routers, firewalls, intrusion detection and prevention devices, load balancers, packet inspection devices, SIEM, VPN Host and distributed denial of service (DDoS) protection servers.



  • By Type

10 5G Use Cases to Monetise in Asia-Pacific

White Paper | 6.5 MB

Today, CSPs in Asia-Pacific are trialing different 5G use cases, and the future looks full of even more opportunity. In this ...

African CSP Streamlines Operations with CSG Intermediate

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The 3 Key Digital Mediation Challenges – And How to Solve Them

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Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

5G Dynamic Charging Function

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CSG 5G Dynamic Charging Function provides a cost-effective and efficient way for service providers to seize the 5G opportunity with minimal risk an ...

OSS Mediation

White Paper | 3.2 MB

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