CSG Managed Services

Focus on growing your business, remaining competitive and supporting your customers—and leave your back office infrastructure to us. We'll take on the operations—you take on the market.

Get More Manpower with Managed Services

It’s no secret that digital competitors are nimbler and more agile than most business. They aren’t held back by legacy systems and can launch new services—at scale—in just minutes. But what if you had a secret weapon of your own? A way to launch new cloud-first solutions with more resources and skills to run them, without adding more costs? The secret’s out—you can, with CSG managed services.

For over 35 years, our managed services team has helped companies like yours automate and innovate how they do business while controlling risk and costs. We work with you to determine which business outcomes you want to achieve, and how we can collaborate to meet them. We can deliver any service in the cloud or on-premise, hosted in CSG’s or a partner’s facilities. And we’ll even work onsite with your staff, so you always have skilled resources on hand.

CSG Knows Managed Services

We offer infrastructure management (including hardware, application and environment management); application configuration management (including configuration development, release and deployment) and business operations management (including event processing, revenue management and settlement). We have over 1,000 dedicated service professionals worldwide, committed to helping you achieve your business’ goals.

Launch Quickly

Managing projects in-house means weeks or months to hire the right people, train them and provide the support they need. Be as nimble as your digital competitors when you combine our managed services with our cloud-first solutions. Our expert managed services team is ready to go from day one. And we know exactly how to minimize complexity and maximize returns with our cloud solutions.

Reduce Risk

Every business investment carries a certain amount of risk. When you work with CSG, we’ll mitigate the risk because we know our solutions better than anyone. We comply with international security standards like ISO 27001 and PCI-DSS, so we’re as committed as you are to making sure everything is running smoothly and securely.

Partner Up

When you work with CSG managed services, you get a partner who’s dedicated to your success from day one. We provide thought leadership and actionable strategies based on industry trends, and will support you on everything from product launches to optimizing efficiency. And we’re always accountable—you can monitor agreed-upon SLAs from a service dashboard, so you can see how we’re performing against what we promised.



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Webinar Recording: Great CX Cuts Cost and Drives Business Results

Video | 67.2 KB

59% of companies agree customers are demanding more personalization but there is a gap between the companies with the resources to create cohesive ...

Webinar Recording: Empowering Contact Centers For Agility In Uncertain Times | May 27, 2020

Video | 80.4 KB

Learn how today’s contact centers can become more agile with the addition of technology enhancements, covering for absent employees and increasin ...

The Agility Imperative: How Contact Centers Can Adapt and Scale to Serve Tomorrow’s Customers

White Paper | 2.5 MB

Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same ...

Podcast: CSG’s Haifa El Ashkar Discusses Mobile Industry Disruption on The Light Reading Podcast


Haifa El Ashkar, Executive Director of Managed Services at CSG, joined The Light Reading podcast to discuss the convergence of mobile identity, blo ...

Customer Experience for Freedom Mobile

Customer Story, Video

CSG extended its partnership with Freedom Mobile to provide additional business and IT operations managed services that will result in continued ex ...

Surviving Digital Disruption: Why Customer-Centric Business Models Are Key

White Paper | 743.9 KB

Several years ago, the combination of four specific technologies—social, mobile, analytics and cloud, or SMAC—was touted as a “perfect storm. ...