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CSG Insights & Analytics

Get the whole story from your data

Tired of manually building reports to find the insights you need? Spend more time making the decisions your business relies on with real-time data and analytics.

Monitor the most important metrics

Get a real-time view of performance with detailed reports on profitability, product lines and more. Monitor your operations with 600+ data connectors for common platforms.
  • Capture data from across your company to analyze macro-level trends, from revenue growth to customer retention and more
  • Merge various reporting and SLA/KPI metric elements into a single dashboard
  • Automatically notify stakeholders when a critical KPI has been surpassed (e.g., outage percentage threshold)
  • Predict and prepare for future opportunities with scenario-based machine learning models
  • Write back data to its source or other systems to trigger actions or updates automatically

Make your data easy to access and analyze with CSG Dash

Part of CSG Insights & Analytics, CSG Dash provides out-of-the-box reports and interactive dashboards, so employees can quickly get the information they need to get their jobs done.
  • Find new insights by customizing views and reports with filter fields and calculations
  • Use table charts to aggregate data combinations, or drill down into the desired data level
  • Eliminate manual report building with hundreds of built-in visualizations like graphs, gauges, maps, radar and more
  • Work better together with Excel and PowerPoint report plug-ins, CSV/Excel export options and email and text sharing
  • Easily identify anomalies for verification (e.g., incorrect discount codes, service disconnects, etc.)

Run your business from anywhere

Access CSG Dash reports on any device, so you can stay in the know on the go. The solution is available as a mobile app or web app, so there’s no need to download clunky software.

Read the Dash datasheet
Run your business from anywhere

Report on any part of your operations


Service performance

– SLAs
– KPIs
– Volumes
– Trends

Teal cog icon.

System performance

– Availability
– Processing velocity
– Rating velocity
– Capacity


Business performance

– Bill cycle metrics
– Error reporting
– Revenue trends
– Payment trends


Release/change management

– Change dates
– Versions
– Summaries


Incidents and service requests

– Volumes
– Trends
– Resolution metrics
– Satisfaction metrics


Geographic performance

– Region
– Traffic types
– Costs

Safeguard your business-critical data


Amazon Web Services

CSG Insights & Analytics runs on a secure, cloud-native AWS platform in compliance with industry security standards.

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AES 256

The solution is encrypted for Data in Transit, Data at Rest and Human-less Key Management.


Single sign-on

CSG Insights & Analytics uses SSO protocols like SAML 2.0 to ensure business users have the right credentials to access data.

Put your data to work.

Get the full picture of how your business is performing—and where you can improve.