Get the Highest ROI From Your BSS
Add more value for subscribers without adding more tech stacks. Deliver seamless customer experiences and enable new revenue streams with a single solution for rating, charging and billing.
Singleview customers
Endless opportunities with one BSS
Make building offers as easy as buying them
Let any user configure new products without being a pro developer. With CSG Singleview’s intuitive user interface (UI) and step-by-step offer builder, every employee can market and sell.
Get the best of both speed and scale
Singleview allows you to easily support tens of millions of subscribers with cloud or on-premises deployments and process hundreds of millions of transactions in real time.
Change the world without change requests
Singleview comes pre-configured with standard BSS functionality so you can get to market quickly. Customize Singleview with TM Forum Open APIs and integrations.
What our clients say
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We can deliver the pricing and billing features we need to differentiate in the marketplace.
Bill for B2C, B2B and everything in between
Consumers and enterprises want to buy the latest offers. Can you deliver? Monetize 5G, IoT and other offerings—regardless of network or service.
- Support the next evolution of B2B2X revenue models and newer lines of business, like 5G, network slicing, private networks and IoT.
- Build new offers quickly with out-of-the-box scenarios for B2C (e.g., new family plans, real-time rewards) and B2B (e.g., split billing, discounted usage, partner revenue share).
- Add more value for subscribers by bundling connectivity with non-mobile features (e.g., streaming, VPN, business software).
- Support prepaid and postpaid subscribers at scale with real-time or batch rating.
- Deliver omnichannel self-care with industry-standard, TM Forum Open APIs.
Unleash your charging creativity
Make more money from multiple lines of business with unified charging for mobile, broadband, third-party products and new product innovations.
- Create different charging rules for prepaid and postpaid accounts, and accurately charge for both user types in a group or hierarchy.
- Let customers pay on their terms with support for any payment method (e.g., credit card, vouchers, direct debit).
- Increase customer loyalty with discounts and upsell offers based on their network usage and preferences.
- Avoid bill shock with real-time account notifications via SMS or email.
- Charge for hundreds of millions of transactions on a highly available, cloud-native solution.
Doing telecom billing right for 20+ years
60+
telco customers in more than 30 countries.
500M+
real-time charging transactions processed each day at a single telco.
300M+
worldwide wireless subscribers supported by CSG Singleview.
Transform your contact center into a competitive advantage
Give your agents and customers exactly what they need with Customer Connect—the agent desktop built specifically for telco.
- Increase revenue with personalized, relevant deals for customers and less leakage via better collection processes.
- Reduce time-to-market, cost of failure and operational expenditures (OpEx).
- Generate more revenue fast with catalog-driven functionality and no-code product introductions.
- Increase customer and employee satisfaction with more productive calls—reducing call-handling time and contact center staff attrition rates.
- Save money with standardization by accessing pre-built customer journeys, pre-integration and out-of-the-box configuration.
Get your offers to market faster
Empower business users to create new offers so you can quickly monetize new lines of business.
- Configure and customize any entity (tariffs, entitlements, categories, triggers) and track changes with version control for audit purposes.
- Create any combination of products or services (in accordance with preset rules) via offer-creation wizards and drag-and-drop bundle builders.
- Set up access to operational functions based on user roles, so they only see what their authorization level permits.
- Maintain key details like pricing and product data through reference tables, with fields locked or unlocked based on user permissions.
- Schedule and test functions like bill runs—make sure what users see is what customers get.
Our services team is here to help
Managed services
Reduce OpEx and let CSG handle platform management. We’ll work so closely with your team, you’ll feel like we’re part of the same company.
Professional services
Need expert guidance while building out a new feature or function? We’ll assess your business need and co-create a solution that works for everyone.
Migration services
Imagine how good you’d be at customer migration if you’d done it for 50 platforms. Get peace of mind when you move every subscriber to your new BSS.
Prepare your BSS project for success
Learn more about CSG Singleview from the professional sales and services teams that know it best.