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CSG Singleview

Get the highest ROI from your BSS

Add more value for subscribers without adding more tech stacks. Deliver seamless customer experiences and enable new revenue streams with a single solution for rating, charging and billing.

Singleview customers

With one BSS, there’s endless opportunity

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Make building offers as easy as buying them

Let any user configure new products without an IT degree. With Singleview’s intuitive UI and step-by-step offer builder, every employee can market and sell.

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Get the best of both speed and scale

Easily support tens of millions of subscribers with cloud or on-premises deployments, and process hundreds of millions of transactions in real time.

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Change the world without change requests

Singleview comes pre-configured with standard BSS functionality so you can get to market quickly. Customize Singleview with TM Forum Open APIs and integrations.

What our clients say

  • We can deliver the pricing and billing features we need to differentiate in the marketplace.

    Paul Adamson, Chapter Area Lead, Enterprise Applications, Spark New Zealand

Bill for B2C, B2B and everything in between

Consumers and enterprises want to buy the latest offers—can you deliver? Monetize 5G, IoT and other offerings, regardless of network or service.
  • Support the next evolution of B2B2X revenue models and newer lines of business like 5G, network slicing, private networks and IoT
  • Build new offers quickly with out-of-the-box scenarios for B2C (e.g., new family plans, real-time rewards) and B2B (e.g., split billing, discounted usage, partner revenue share)
  • Add more value for subscribers by bundling connectivity with non-mobile features (e.g., streaming, VPN, business software)
  • Support prepaid and postpaid subscribers at scale with real-time or batch rating
  • Deliver omnichannel self-care with industry-standard, TM Forum-compliant Open APIs

Unleash your charging creativity

Make more money from multiple lines of business with unified charging for mobile, broadband, third-party products and new product innovations.
  • Create different charging rules for prepaid and postpaid accounts, and accurately charge for both user types in a group or hierarchy
  • Let customers pay on their terms with support for any payment method (e.g., credit card, vouchers, direct debit)
  • Increase customer loyalty with discounts and upsell offers based on their network usage
  • Avoid bill shock with real-time account notifications via SMS or email
  • Charge for hundreds of millions of transactions on a highly available, cloud-native solution

Doing telecom billing right for 20+ years

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60+

telco customers in over 30 countries

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500M+

real-time charging transactions processed daily at a single telco

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300M+

wireless subscribers worldwide supported by Singleview

Build stronger customer relationships

Put your customers at the center of your business with our natively integrated customer management solution, Singleview Customer Connect.
  • Get to market faster and reduce TCO with a fully-integrated, catalog-driven customer care solution
  • Manage the entire customer experience in one place, with pre-defined journeys spanning onboarding to issue resolution
  • Build simple or complex customer hierarchies, with charges and discounts rolled up to the responsible party
  • Help customers solve their problems faster with pre-built case types for bill inquiries, adjustments, customer service and more
  • Integrate Singleview Customer Connect with your ecosystem through industry-standard APIs

Get your offers to market faster

Empower business users to create new offers so you monetize new lines of business.
  • Configure and customize any entity (tariffs, entitlements, categories, triggers), and track changes with version control for audit purposes
  • Create any combination of products or services (in accordance with preset rules) with offer creation wizards and drag-and-drop bundle builders
  • Set up access to operational functions based on user roles, so they only see what their authorization level permits
  • Maintain key details like pricing and product data through reference tables, with fields locked or unlocked based on user permissions
  • Schedule and test functions like bill runs, so what users see is what customers get

Our services team is here to help

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Managed Services

Reduce opex and let CSG handle platform management. We’ll work so closely, you’ll feel like we’re part of the same company.

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Professional Services

Need expert guidance building out a new feature or function? We’ll get to work assessing your business need and co-create a solution.

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Migration Services

Imagine how good you’d be at customer migration if you’d done it for 50 platforms. Get peace of mind when you move every subscriber to your new BSS.

Set up your BSS project for success.

Learn more about Singleview from the sales and services teams that know it best.