Customer Story
Bank Improves Fraud Resolution Experience While Reducing Costs
When customers’ purchases get flagged for potential fraud, timing is of the essence. Learn how a bank reduced legitimate fraud cases by 25%—while earning a 95% customer satisfaction rating—with its multichannel fraud resolution program.
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CSG Xponent protects customer accounts by proactively minimizing fraud risk, reducing support costs, and strengthening customer trust.
- Proactive Account Protection: Anticipate potential threats and alert customers instantly about off-pattern activity, preventing fraud before it happens.
- Real-Time Security Notifications: Keep customers informed of suspicious login attempts, transaction activity, or account changes through their preferred channel (SMS, email, in-app).
- Interactive Fraud Resolution: Empower customers with immediate response options to confirm or deny flagged transactions, reducing unnecessary account holds and frustration.
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