CSG Analysis Report: Optimizing Field Force Operations

Industry Report | 1.0 MB

Field service operations are the backbone of all facilities-based CSPs. The effort to streamline this function has been constant since the first networks, more than a century ago. And just as technology has changed drastically from two-way radios to the advanced hardware and software of today, customer expectations have increased, requiring a fast response by a prepared, knowledgeable technician.

This report shows how advanced and automated solutions prepare service providers to offer a field force of tomorrow to both improve the CSP’s bottom line, as well as the customer experience.