CSG Analysis Report: Optimizing Field Force Operations

CSG Analysis Report: Optimizing Field Force Operations

Field service operations are the backbone of all facilities-based CSPs. The effort to streamline this function has been constant since the first networks, more than a century ago. And just as technology has changed drastically from two-way radios to the advanced hardware and software of today, customer expectations have increased, requiring a fast response by a prepared, knowledgeable technician.

This report shows how advanced and automated solutions prepare service providers to offer a field force of tomorrow to both improve the CSP’s bottom line, as well as the customer experience.

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets