National Bank Stops Fraud Before It Starts with Customer Alerts

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Credit card fraud costs consumers and banks billions of dollars every year. Consumers lose money with each instance of fraud, and they lose trust in their bank.

One of America’s largest banks stopped fraud before it even started, saving money for consumers and its organization. By deploying multiple contact channels with CSG, they were able to detect and alert customers or fraud in real time, all while sending notifications at a fraction of the cost of live agent calls.