National Bank Stops Fraud Before It Starts with Customer Alerts

National Bank Stops Fraud Before It Starts with Customer Alerts

Credit card fraud costs consumers and banks billions of dollars every year. Consumers lose money with each instance of fraud, and they lose trust in their bank.

One of America’s largest banks stopped fraud before it even started, saving money for consumers and its organization. By deploying multiple contact channels with CSG, they were able to detect and alert customers or fraud in real time, all while sending notifications at a fraction of the cost of live agent calls.

 

Resources

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  • CSG Conversational Commerce
    417.0 KB | Data Sheets
  • CSG at The Pay TV Show 2018
    Videos
  • The Customer Journey Guidebook
    6.2 MB | White Papers
  • How to Succeed at Data-Driven Journey Orchestration
    16.5 MB | White Papers
  • Journey Hub
    1.7 MB | Data Sheets