Telecom fraud not only impacts CSPs’ bottom lines—it also impacts CSPs’ relationships with their customers. Degraded voice quality and latency issues caused by fraudsters negatively impact the customer experience, which can eventually cause customers to lose faith in their CSP and even defect to another provider.
If CSPs don’t have the right fraud management systems in place, they put their revenue and reputation at risk. Fortunately, 74 percent of service providers saying fraud is growing in importance in their organization. As of now, they have two primary ways to combat it—but what if there was a third, better way?