Global Bank Simplifies Cross-Channel Communications With CSG Journey Orchestration

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A global top-five bank wanted to streamline their process for notifying customers who had paid off their mortgages. Each month, the bank’s home lending division sent out tens of thousands of paid-in-full notifications by email and first-class mail. But the bank used a labor-intensive, manual process to manage these communications, and the need to comply with various state regulations made the process a challenge to automate.

In this case study, you’ll learn how the bank used CSG Journey Orchestration to simplify this key micro-journey for customers and reduce costs, all while meeting their regulatory obligations.