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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
National Life Insurance Agency Revolutionizes Lead Management Systems with CSG Journey Orchestration
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- Format: PDF
A major life insurance provider was redesigning their lead management process to more quickly balance the demands of their agents and customers. The brand operates by distributing leads of interested customers directly to agents, who would then work with the customer one on one to determine the best policy for them.
While it had been extremely manual in the past, their new design would automate the process. They needed to connect the right customers to the right agent, and they had to manage this through a set list of priorities and agent availabilities.
Download the case study to learn how the agency used Journey Orchestration to:
- Assign customers to the right agent based on online interactions
- Automatically send notifications to agents and transfer leads
- Create a manageable agent experience and improve customer experience