Reality Check on the Road to Generative AI: Success Tomorrow Requires Solid AI Foundation Today

In this exclusive IDC Spotlight commissioned by CSG, IDC explores how communication service provides (CSPs) can harness the promise and potential of generative AI (GenAI) while preserving the “secret sauce” that prompts customers and prospects to choose them over their competitors.

Analyst John Byrne (Research Vice President, Communications Service Provider Operations and Monetization) examines:

• Why CSPs must have a good understanding of the difference between AI and GenAI to successfully incorporate it into their strategies and accelerate the telco to techco evolution
• Key GenAI use cases for CSPs, the business changes they can drive, and industry trends and challenges
• The areas where GenAI is most likely to provide enduring benefits to CSPs, and opportunities for supporting software vendors to differentiate through GenAI innovation

 

You’ll also learn how CSG, as an early AI adopter, is at the forefront of this transformation and is well-placed to support CSPs in deriving the most value from their Ai strategy

Download the paper now to access these insights.