SPARK Matrix™: Customer Journey Analytics (CJA) 2021

Industry Report | 1.3 MB

This research report from Quadrant Knowledge Solutions explores the rapidly changing customer journey analytics marketplace and major industry trends. CSG’s Customer Journey offering secured a spot in the Technology Leaders category due to our real-time, AI-driven journey orchestration and decisioning capabilities and expertise in journey analytics consulting. 

Download the report to learn:  

  • How vendors stack up in the customer journey analytics space 
  • Which technologies are becoming essential for CJA 
  • Genuine customer feedback on the included vendors 
  • Challenges and opportunities for companies to do more with their data 

The data and information in the SPARK Matrix report will help contextualize the wider CJA marketplace and help inform your technology decisions.