WBR: How Field Service Organizations Can Build An Industry-Leading Customer Experience

Industry Report | 3.0 MB

Consumer demand for home-based services is rising—but so are their expectations. Is your home service organization leveraging leading-edge technology to deliver a better customer experience and generate revenue? Is your technology adoption keeping pace with competitors?

This research report surveys 100 field service leaders across the U.S. and Canada about how they are applying technologies to improve operational efficiency and customer satisfaction.

Discover the latest insights into technological advantages that can give you a competitive edge and a guide to future-proofing your business model. Highlights from the report include how leading organizations are:

  • Adopting artificial intelligence and augmented reality to assist technicians in the field while increasing first-call resolutions
  • Monetizing IoT services to generate insights and make predictions
  • Excelling at customer journey management with self-service solutions and robust analytics platforms