Tech Talk with CSG Webinar Series

Welcome to a series of Tech Talks with CSG, showcasing industry analysts, Communication Service Providers, and CSG subject matter experts. These discussions are dedicated to empowering you with the latest industry insights and best practices, enabling you to succeed in the digital age.

How AI is Transforming the Future of CSPs

In this Tech Talk, hear from industry leaders at CSG, Eastlink, IBM and IDC as they explore how CSPs are using AI to unlock real business value. From improving customer experience and boosting profitability to optimizing network and business operations, we unpack where AI is working—and what’s coming next.

What you’ll learn:

Key decision points to drive measurable AI success
Where GenAI and Agentic AI deliver differentiated value
Real-world CSP use cases across CX, monetization, and network efficiency
How to generate revenue from enterprise AI investments
What’s next in AI for CSPs over the next five years

Outsourcing Print & Mail: A Powerful Move for Insurers

If you’re still managing print and mail in-house, this session will help you understand what’s possible with the right outsourcing strategy—and how to move from managing day-to-day tasks to driving long-term value.

Watch to learn:

How to prove cost savings to finance and operations
What compliance teams need from outsourced vendors
How to assess readiness and avoid transition risks
What KPIs to track post-migration to prove ROI

How MVNOs Can Improve CX and Loyalty with Entitlements

In this session, CSG’s Director of Strategy, Haifa El Askhar, NetLync CEO Emir Aboulhosn and Nexphone’s Head of Mobile, Kasimir Schmid, discuss how MVNOs and MNOs can eliminate these challenges – even if they are not Apple Carrier Partners.

Watch to learn:

Why Entitlements is critical, not only for eSIM readiness, but also for delivering the best possible customer experiences.
The role of GSMA’s Network Settings Exchange (NSX) in enabling seamless, scalable entitlement delivery.
Real-world results: Faster deployments, improved user experience and stronger customer retention.

Revolutionizing Telecom with CPQ for CSPs

In this episode of Tech Talk with CSG, we explore how CPQ systems are transforming the quote-to-cash process for CSPs.

Speakers:

John Cyriac Abraham, Principal Analyst, Appledore Research
Greg Tilton, VP of Product Line, CSG
Richard Bateman, Head of IT Product Delivery, EonFibre

Embracing the Shift to NetCos & ServCos

In this episode of Tech Talk with CSG as we explore the shift for telecom operators to separate network infrastructure (NetCo) from service operations (ServCo), focusing on how this can enhance efficiency, innovation, and profitability. We’ll also delve into emerging technologies, evolving customer expectations, and strategies for transformation.

Keynote: Embracing the Shift to NetCos and ServCos: Dario Talmesio, Research Director–Service Provider Strategies, Regulation, 5G Accelerator, Omdia
Panel Discussion: The Next Decade in Telecommunications: Dario Talmesio, Research Director–Service Provider Strategies, Regulation, 5G Accelerator, Omdia, Rahul Kumar, Vice President & Senior Partner; Global Industry Leader–Telco & Media Industry, IBM, Chad Dunavant, EVP & Chief Product & Strategy Officer, CSG
Moderator: Isabelle Paradis, Founder and President, Hot Telecom

Panel Discussion: “AI-Powered Strategies for Telecom Success”

Join industry experts as they explore the transformative power of AI in the telecoms sector and gain valuable insights into the essential considerations for Communications Service Providers when implementing these transformative technologies.

Moderator: Letchu Narayanan, VP Sales, CSG

Speakers:

Patrick Kelly, Founder, Partner, and Principal Analyst, Appledore Research
Chris Featherstone, Principal Data & Generative AI/ML Telco CX GTM Lead, AWS
Bindu Subhadramma, Executive Director BSS Core Engineering and Platform Management, Optus
Gary Manuel Y Kho, FVP for Enterprise Architecture, PLDT

AI-Driven Personalized Billing Experiences

Explore the cutting-edge advancements in cloud-native SaaS monetization, harnessing the power of AI to elevate subscriber value through hyper-personalized experiences, streamline operational processes for enhanced efficiency, and maintain a competitive edge by staying ahead of industry trends.

Speaker: John Fendley, Vice President of Product Management, CSG

Telco 2030 | The Coordination Age: New Roles, Business Models & Capabilities

Explore the evolution of the telecommunications sector and the emergence of the Coordination Age. Discover how operators are set to play a crucial role in optimizing and securing customer activities, moving beyond mere connectivity.

Speaker: Philip Laidler, Partner & Consulting Director, STL Partners

Accelerating Time-to-Market in the 5G era

In the realm of 5G and IoT, along with emerging collaborative business models like B2B2X, the demand for advanced, seamlessly integrated CPQ (Configure, Price, Quote), order management, and monetization systems is set to surge. Uncover the potential of a swift-to-market strategy empowering you and your partners to launch new products and services within a matter of hours, instead of weeks or even months.

Speaker: Greg Tilton, VP Product Line, CSG

Exploring Key CSP Market Opportunities to Unlock Growth

Engage in an insightful fireside chat with Neel Dayal, an industry expert with extensive experience in 5G research and implementation. Gain valuable insights into the future of telecommunications.

Speaker: Neel Dayal, Senior Director of Innovation, Rogers Communications

Unleashing the Power of Cloud: Business Transformation & Maximizing ROI

Explore the transformative potential of cloud technology for businesses. Discover strategies for maximizing ROI through 5G integration, harnessing AI-driven insights, and ensuring security with a cloud-native SaaS solution.

Speaker: Sean Casey, VP Product Management, CSG

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