Recognized for Excellence in Customer Communication Management
CSG Named a Leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) on the Aspire Leaderboard™
What Makes CSG a Leader?
CSG is proud to be named a Leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) on the Aspire Leaderboard™. This recognition validates our commitment to delivering exceptional communication experiences across all channels. Aspire Customer Communications Services, a global market research and advisory firm, acknowledges select providers for their capabilities and strategic direction in CCM. CSG, earned its spot on the Leaderboard for its:
- Skillful information design
- Powerful software platform
- Focus on data analytics and customer experience
CSG Empowers Client Control and Personalization
When selecting CCM-CXM leaders, Aspire CCS considers factors like market presence, platform strength, and vision. Here’s what stood out about CSG:
- Holistic strategy that integrates design, insights, personalization, and delivery
- Scalable software for client-side communication development and editing
- Utilization of emerging technologies like Generative AI and API-based connectivity
- Easy client onboarding
- Customer data insights
- Client empowerment to design and personalize omnichannel communications
- Emphasis on the customer experience (CX) with a unique journey orchestration division
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In comparison to other large CCM outsourcers, CSG has a unique CX division that is largely based on…journey orchestration,” stated the Aspire assessment. “The system is extremely powerful, and in combination with the communication design and delivery offerings, it allows CSG to address omni-channel, personalized engagement use cases across the entire customer lifecycle.
Create the Most Engagement from Your Customer Communications
- Personalized Messaging: Create clear and targeted messages to cut through the noise and grab customer attention.
- Efficient Workflows: Manage content creation easily with a centralized hub, allowing teams to collaborate and get things done faster.
- Drive Customer Action: Increase engagement and conversions across all channels by meeting customers where they are.
CSG Leads in CX Solutions
