Loading...
Government
Experiences that transcend resident expectations
People today expect convenient service from every public-sector organization they deal with. CSG helps you collect faster, communicate clearly, and reduce manual work without replacing the systems you already depend on.
Solutions
Government business made easy
Communications that keep communities informed
Give constituents ways to pay, check status and resolve routine issues without waiting on hold. Keep staff focused on exceptions and the work that genuinely needs a person.
Provide two-way SMS for quick questions and resolution without a call.
Offer IVR self-service for payments, balances and status checks around the clock.
Automate confirmations and follow-up reminders to reduce manual touchpoints.
Connect self-service to existing systems without rip-and-replace projects.
Self-service that reduces inbound workload
Give citizens the tools to pay, update information, check status and resolve common issues without calling in. Two-way SMS, IVR self-service and online portals handle routine interactions so your staff can focus on the cases that genuinely need a human.
Enable two-way SMS so citizens can ask questions and resolve issues without calling.
Offer IVR self-service for payments, account inquiries and status updates around the clock.
Automate routine reminders and confirmations that currently require manual follow-up.
Connect digital self-service to existing agency systems without rip-and-replace.
Bills and notices designed for clarity and compliance
Design tax bills, violation notices, program letters and compliance documents once and produce them accurately at scale across print and digital. Staff control the design and content without waiting on IT and every document meets compliance requirements before it goes out.
Design statements and notices in one place and publish across every channel.
Personalize each document with the right account details, balances and next steps.
Use approval workflows and version controls to govern changes before delivery.
Maintain a complete audit trail of every document sent for compliance and oversight.
Payments that meet citizens where they are
Take payments across digital and assisted channels from one PCI DSS v4.0 Level 1 platform. Citizens choose how to pay and your team spends less time processing.
Accept payments online, by phone, via IVR, by text and in person from one platform.
Reduce average payment call length by over three minutes with agent-assisted payment tools.
Enable 24/7 self-service IVR payments that cost less to process than live agent calls.
Send personalized SMS payment links that citizens can act on in seconds
Benefits
Built for the realities of government service delivery
Improve what citizens experience
Give residents the convenience they expect from private-sector services. Multiple payment channels, proactive notifications and clear communications reduce frustration and build public trust in the services your agency provides.
Modernize without replacing
CSG integrates with existing billing, case management and payment systems through standard APIs and file-based exchanges. Organizations add modern capabilities without disrupting the infrastructure that keeps operations running day to day.
A partner who understands government
It’s easier to work with a payments vendor that understands government processes. Just ask any of the thousands of agencies using CSG.
eBook
6 Ways a Digital-First Payment Solution Helps Provide Better Government Services
Government agencies have unique needs for handling payments. Is your payment solution providing all the benefits listed in this eBook?
How a city government modernized payments with ease
After CSG Forte helped Kinston launch their new online and IVR payment systems, the city had 41% YoY growth in the transactions processes—while saving staff time.
“Their customer service is awesome... just dynamite when it comes to making sure we are taken care of.”
Gina Hughes, Cash Management Supervisor, Lucas County
Security
Built-in trust for a connected world
Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.
Frequently asked questions
Ready to simplify your service?
Improve collections, reduce staff workload and strengthen communications with the communities you serve, without replacing the systems your organization depends on.
Related resources
Strategic insights and forward-looking trends to help you stay ahead of shifting customer expectations.
ebook
6 Ways a Digital-First Payment Solution Helps Provide Better Government Services
CSG Forte, a payment processing provider, has served the GovTech space for more than 25 years and currently works with thousands of government agency partners.
whitepaper
Experience a Payments Platform Built for Government
Preview the CSG Forte payments platform to see how we can help you simplify your payments process.
infographic
Infographic: 6 Ways A Digital-First Payment Solution Helps Provide Better Government Enhances
Infographic: 6 Ways A Digital-First Payment Solution Helps Provide Better Government Enhances
Government
Mecklenburg County
With portable payments, customers don’t have to wait or travel to our site; we can process their payment securely and efficiently—right where they are.