Banking experiences that build trust at every touchpoint

Braze and Adobe orchestrate sends well. What they do not do is close the loop on what happens after. For retail banks that gap matters. A fraud alert has to fire from a real transaction event, not a campaign schedule. A payment reminder has to reflect actual account status. A promotion has to be suppressed automatically when a customer is in an active investigation. And every decision needs to be on record for the next exam. CSG connects account data, payment history and real-time behavioral signals into a unified profile with audit logs for every decisioning event, suppression rules during fraud and disputes, and integration patterns that fit bank architectures without a separate data layer.

Yes. CSG Forte is a certified J.P. Morgan Partner Network partner and named Best Performing Gateway by The Strawhecker Group. It provides end-to-end payment processing across card and ACH, supporting online, mobile, IVR and in-person payments with account verification, payment return management and automatic account updating for recurring payments built in.

CSG connects both so the communication layer knows immediately when a payment succeeds, fails or is returned and responds accordingly. A failed payment triggers a retry prompt rather than a generic past-due notice days later. A successful payment suppresses the reminder that would otherwise follow. A returned payment flags the account for updated information rather than continued outreach that will not reach its destination.

Fraud alerts fire from real transaction events using low-latency monitoring so customers hear from you in seconds. Alerts use identity-aware delivery and verified links so customers can confirm, dispute or escalate immediately from the message. Full account context passes to service teams automatically. Promotional communications are suppressed the moment a fraud event or dispute opens and remain suppressed until resolution.

Collections communications coordinate based on each customer's payment history, risk profile and behavior rather than a generic treatment schedule. Outreach escalates as risk increases and de-escalates automatically when a customer responds or makes a payment. Payment plan options and flexible payment methods are presented at the right point in the sequence. Every collections action is logged with full traceability for compliance and audit purposes.

CSG maintains an ISO 27001-certified information security program and holds SOC 2 Type II and PCI DSS Level 1 attestations aligned to the NIST Cybersecurity Framework. Consent management enforces opt-in status and jurisdiction-specific requirements including GDPR and CCPA. Audit logs provide a complete trail of what was sent, to whom, when and why, supporting regulatory reviews without manual record assembly.

Yes. The platform integrates with Salesforce and Microsoft Dynamics out of the box and supports core banking integration through REST and event-driven APIs, event streaming and batch processing. Payment integration runs through CSG Forte, which handles card and ACH across every channel with account verification and return management built in.