Infographic
Where Customers Actually Want AI in Banking Experiences
Based on new research from The Harris Poll, this infographic breaks down when customers welcome AI help, when they prefer human oversight, and what banks need to get right to build trust.
Rooted in Reality: AI in Banking Experiences
How can banks use these findings to apply AI in ways customers actually trust? Without pushing it too far, too fast?
Start with the right AI use cases
The research shows customers are most comfortable when AI improves clarity, speed, and self‑service. CSG’s approach to AI focuses on these low‑risk, high‑value moments.
Design for trust and human oversight
CSG builds AI that keeps humans in the loop, prioritizes transparency, and helps banks apply AI intentionally across their customer communications and journeys.
Put AI to work
Our AI strategy is grounded in real customer expectations, real operational constraints, and real outcomes, so banks can move faster with confidence.
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AI works best when it’s grounded in reality
See how CSG applies AI to solve real CX problems—improving clarity, speed, and outcomes without getting ahead of customer trust.
See Our Approach to AI